IT Technical support Lead

9 hours ago

Hyderabad, India Movate Full time
IT Technical Lead – Global Client Services
Location: Hyderabad
Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)
We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support. You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce.
Key Responsibilities
- Lead and manage a team of 10 Client Service Technicians providing round-the-clock global IT support, ensuring consistent high performance and continuous skill development.
- Oversee daily operations including incident management, escalations, and workflow optimization.
- Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes.
- Provide expert troubleshooting for employee accounts, access management, endpoint (macOS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity.
- Utilize ServiceNow, Slack, and Google Workspace to manage operations, track incidents, and monitor team performance.
- Build and maintain performance dashboards, analyze key metrics, and present insights to stakeholders.
- Prepare and deliver weekly/monthly reports and presentations highlighting team performance, service achievements, and improvement plans.
- Cultivate strong stakeholder relationships, ensuring client satisfaction and proactive issue resolution.
- Partner with SMEs and internal IT teams to develop and maintain knowledge base documentation for team processes and end-user support.
Required Skills & Expertise
- Technical Expertise
- Active Directory & Google Workspace: Account and access management
- macOS (mandatory), Linux & Windows: Endpoint troubleshooting (OS, applications, hardware)
- Networking & VPN: Connectivity and VPN issue resolution
- ServiceNow: Incident tracking and reporting
- Slack & Google Workspace: Team collaboration and productivity tools
- Dashboarding & Reporting: Metrics creation, analysis, and presentation
- Knowledge Management: Documentation of processes and technical guides
- Leadership & Operational Skills
- Proven ability to lead and develop a 24/7 global IT support team (10+ members)
- Strong experience in operational excellence, workflow optimization, and escalation management
- Excellent stakeholder and client relationship management
- Proficiency in performance reporting and data-driven decision making
- Strategic resourcing and team capability development
Eligibility Criteria
- 3–5 years of proven experience managing an IT Support/Client Services team
- Demonstrated leadership in global, round-the-clock IT operations
- Strong communication, stakeholder engagement, and problem-solving skills
- Hands-on macOS support experience is mandatory

  • Technical Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Akshaya IT Business solutions Full time

    What You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...

  • Technical Support Executive

    2 weeks ago

    Hyderabad, India Akshaya IT Business solutions Full time

    What You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...

  • IT Technical support Lead

    6 days ago

    Hyderabad, India Movate Full time

    IT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...

  • It technical support lead

    5 days ago

    Hyderabad, India Movate Full time

    IT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global...

  • IT Technical support Lead

    5 days ago

    Hyderabad, India Movate Full time

    IT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...

  • IT Technical support Lead

    3 days ago

    Hyderabad, India Movate Full time

    IT Technical Lead – Global Client Services Location: Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...

  • IT Technical support Lead

    3 days ago

    Hyderabad, India Movate Full time

    IT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7...

  • IT Technical support Lead

    4 days ago

    Hyderabad, India Movate Full time

    IT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...

  • IT Technical support Lead

    5 days ago

    Hyderabad, India Movate Full time

    IT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...

  • Technical Product Support Lead

    4 weeks ago

    Hyderabad, Telangana, India Sureify Full time

    As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project...