It technical support lead
2 weeks ago
IT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support. You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce.Key ResponsibilitiesLead and manage a team of 10 Client Service Technicians providing round-the-clock global IT support , ensuring consistent high performance and continuous skill development.Oversee daily operations including incident management, escalations, and workflow optimization.Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes.Provide expert troubleshooting for employee accounts, access management, endpoint (mac OS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity.Utilize Service Now, Slack, and Google Workspace to manage operations, track incidents, and monitor team performance.Build and maintain performance dashboards , analyze key metrics, and present insights to stakeholders.Prepare and deliver weekly/monthly reports and presentations highlighting team performance, service achievements, and improvement plans.Cultivate strong stakeholder relationships , ensuring client satisfaction and proactive issue resolution.Partner with SMEs and internal IT teams to develop and maintain knowledge base documentation for team processes and end-user support.Required Skills & ExpertiseTechnical ExpertiseActive Directory & Google Workspace: Account and access managementmac OS (mandatory) , Linux & Windows: Endpoint troubleshooting (OS, applications, hardware)Networking & VPN: Connectivity and VPN issue resolutionService Now: Incident tracking and reportingSlack & Google Workspace: Team collaboration and productivity toolsDashboarding & Reporting: Metrics creation, analysis, and presentationKnowledge Management: Documentation of processes and technical guidesLeadership & Operational SkillsProven ability to lead and develop a 24/7 global IT support team (10+ members)Strong experience in operational excellence, workflow optimization, and escalation managementExcellent stakeholder and client relationship managementProficiency in performance reporting and data-driven decision makingStrategic resourcing and team capability developmentEligibility Criteria3–5 years of proven experience managing an IT Support/Client Services teamDemonstrated leadership in global, round-the-clock IT operationsStrong communication, stakeholder engagement, and problem-solving skillsHands-on mac OS support experience is mandatory
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Technical Support Executive
7 days ago
Hyderabad, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
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IT Technical support Lead
1 week ago
hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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It Technical Support Lead
1 week ago
Hyderabad, India Whatjobs IN C2 Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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It technical support lead
3 weeks ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7...
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It technical support lead
3 weeks ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support ....
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IT Technical support Lead
2 weeks ago
hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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It technical support lead
3 weeks ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
2 weeks ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
4 weeks ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
3 weeks ago
Hyderabad, India Movate Full timeJob Description IT Technical Lead Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global...
