IT Technical support Lead
3 days ago
IT Technical Lead – Global Client Services
Location: Hyderabad
Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)
We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support . You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce.
Key Responsibilities
- Lead and manage a team of 10 Client Service Technicians providing round-the-clock global IT support , ensuring consistent high performance and continuous skill development.
- Oversee daily operations including incident management, escalations, and workflow optimization .
- Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes.
- Provide expert troubleshooting for employee accounts, access management, endpoint (macOS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity .
- Utilize ServiceNow, Slack, and Google Workspace to manage operations, track incidents, and monitor team performance.
- Build and maintain performance dashboards , analyze key metrics, and present insights to stakeholders.
- Prepare and deliver weekly/monthly reports and presentations highlighting team performance, service achievements, and improvement plans.
- Cultivate strong stakeholder relationships , ensuring client satisfaction and proactive issue resolution.
- Partner with SMEs and internal IT teams to develop and maintain knowledge base documentation for team processes and end-user support.
Required Skills & Expertise
- Technical Expertise
- Active Directory & Google Workspace:
-
Technical Support Executive
2 weeks ago
Hyderabad, Telangana, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
-
It technical support lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global...
-
IT Technical support Lead
6 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
-
Technical Support Executive
2 weeks ago
Hyderabad, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
-
IT Technical support Lead
6 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
-
IT Technical support Lead
6 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
-
IT Technical support Lead
10 hours ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
-
IT Technical support Lead
3 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
-
IT Technical support Lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
-
IT Technical support Lead
4 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
