IT Technical support Lead
2 weeks ago
IT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support. You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce.Key ResponsibilitiesLead and manage a team of 10 Client Service Technicians providing round-the-clock global IT support, ensuring consistent high performance and continuous skill development.Oversee daily operations including incident management, escalations, and workflow optimization.Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes.Provide expert troubleshooting for employee accounts, access management, endpoint (macOS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity.Utilize ServiceNow, Slack, and Google Workspace to manage operations, track incidents, and monitor team performance.Build and maintain performance dashboards, analyze key metrics, and present insights to stakeholders.Prepare and deliver weekly/monthly reports and presentations highlighting team performance, service achievements, and improvement plans.Cultivate strong stakeholder relationships, ensuring client satisfaction and proactive issue resolution.Partner with SMEs and internal IT teams to develop and maintain knowledge base documentation for team processes and end-user support.Required Skills & ExpertiseTechnical ExpertiseActive Directory & Google Workspace: Account and access managementmacOS (mandatory), Linux & Windows: Endpoint troubleshooting (OS, applications, hardware)Networking & VPN: Connectivity and VPN issue resolutionServiceNow: Incident tracking and reportingSlack & Google Workspace: Team collaboration and productivity toolsDashboarding & Reporting: Metrics creation, analysis, and presentationKnowledge Management: Documentation of processes and technical guidesLeadership & Operational SkillsProven ability to lead and develop a 24/7 global IT support team (10+ members)Strong experience in operational excellence, workflow optimization, and escalation managementExcellent stakeholder and client relationship managementProficiency in performance reporting and data-driven decision makingStrategic resourcing and team capability developmentEligibility Criteria3–5 years of proven experience managing an IT Support/Client Services teamDemonstrated leadership in global, round-the-clock IT operationsStrong communication, stakeholder engagement, and problem-solving skillsHands-on macOS support experience is mandatory
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Technical Support Executive
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Hyderabad, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
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It technical support lead
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Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7...
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hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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It Technical Support Lead
1 week ago
Hyderabad, India Whatjobs IN C2 Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support ....
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Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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Hyderabad, India Movate Full timeJob Description IT Technical Lead Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global...
