IT Technical support Lead
5 days ago
IT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support. You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce.Key Responsibilities- Lead and manage a team of 10 Client Service Technicians providing round-the-clock global IT support, ensuring consistent high performance and continuous skill development.- Oversee daily operations including incident management, escalations, and workflow optimization.- Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes.- Provide expert troubleshooting for employee accounts, access management, endpoint (macOS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity.- Utilize ServiceNow, Slack, and Google Workspace to manage operations, track incidents, and monitor team performance.- Build and maintain performance dashboards, analyze key metrics, and present insights to stakeholders.- Prepare and deliver weekly/monthly reports and presentations highlighting team performance, service achievements, and improvement plans.- Cultivate strong stakeholder relationships, ensuring client satisfaction and proactive issue resolution.- Partner with SMEs and internal IT teams to develop and maintain knowledge base documentation for team processes and end-user support.Required Skills & Expertise- Technical Expertise- Active Directory & Google Workspace:
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Technical Support Executive
2 weeks ago
Hyderabad, Telangana, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
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Technical Support Executive
2 weeks ago
Hyderabad, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
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IT Technical support Lead
6 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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It technical support lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global...
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IT Technical support Lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
9 hours ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
3 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
3 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7...
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IT Technical support Lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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Technical Product Support Lead
4 weeks ago
Hyderabad, Telangana, India Sureify Full timeAs a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project...
