
L2 Technical Support
2 days ago
Job Description:
Role & Responsibilities:
The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.
- Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.
- Provide support for video conferencing, telephony, and audio/video equipment.
- Assist in Active Directory administration, Group Policy management, and IT lifecycle management.
- Collaborate with other IT teams to resolve incidents and escalate as necessary.
- Maintain documentation for troubleshooting steps and best practices.
Preferred Candidate Profile / Qualifications:
Required:
- B.Tech / BE / Engineering graduates.
- 13 years of technical support experience.
- Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment.
Preferred:
- ITIL Certification.
- Microsoft MCITP Certification.
- Experience with Active Directory, Group Policy, Intune, SCCM.
- MAC support experience is an advantage.
- Candidates without certification can also be considered.
Locations (Hyderabad Only):
- Hyderabad (17 positions)
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