L2 Technical Support

2 days ago


Hyderabad, Telangana, India Cloudxtreme Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

Role & Responsibilities:

The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.

  • Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.
  • Provide support for video conferencing, telephony, and audio/video equipment.
  • Assist in Active Directory administration, Group Policy management, and IT lifecycle management.
  • Collaborate with other IT teams to resolve incidents and escalate as necessary.
  • Maintain documentation for troubleshooting steps and best practices.

Preferred Candidate Profile / Qualifications:

Required:

  • B.Tech / BE / Engineering graduates.
  • 13 years of technical support experience.
  • Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment.

Preferred:

  • ITIL Certification.
  • Microsoft MCITP Certification.
  • Experience with Active Directory, Group Policy, Intune, SCCM.
  • MAC support experience is an advantage.
  • Candidates without certification can also be considered.

Locations (Hyderabad Only):

  • Hyderabad (17 positions)


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