Customer Support Executive-L2

5 hours ago

Hyderabad, Telangana, India Silicon Stack® Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Silicon Stack is a rapidly expanding Australian enterprise headquartered in Melbourne, with an extensive clientele spanning Australia, NZ, Europe, North America, and Asia. We are a dynamic digital development and creative agency specializing in software development, strategic consulting, digital transformation, and more. Known for our "can-do attitude" and expertise, we have established a track record of successful deliveries. Our extensive team of dedicated professionals is located across seven offices globally. Silicon Stack partners with clients to provide high-quality solutions in industries such as Automotive, Agriculture, and Retail.

Role Description

This is a full-time on-site role for a Customer Support Executive-L2 located in Hyderabad. The Customer Support Executive-L2 will be responsible for providing top-notch customer support, ensuring customer satisfaction through online support, and addressing customer service issues. The role involves diagnosing technical problems and providing solutions, collaborating with other teams, and maintaining a high standard of professionalism in all interactions.

Qualifications

  • Skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Experience with Online Support and Technical Support
  • Excellent problem-solving and communication skills
  • Ability to work effectively in a team environment
  • Bachelor's degree in a related field is preferred
  • Experience in handling high-pressure situations and resolving conflicts
  • Knowledge of industry-specific software and tools is a plus

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