L1 Desktop Support Engineer IN

4 weeks ago

Bengaluru, India Excis Ltd Full time

WE’RE HIRING AL1 DESKTOP SUPPORT TECHNICIAN AT  BANGALORE, INDIA Excis is a global IT support leader, driven by innovation and ’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people your journey with Excis and grow with usWhat you'll do: Provide on-site and remote technical support for desktops, laptops, and related IT equipment. Receive and respond to user requests, troubleshoot issues, and document all steps taken in the ticketing system. Diagnose and resolve hardware, software, and application-related problems. Perform fault analysis and resolution across various operating systems and platforms. Read and interpret device error codes to identify root causes. Replace or upgrade hardware components as required. Use diagnostic tools and software to trace and fix technical faults. Collaborate with other IT teams and service providers to resolve escalated issues. Maintain operational consistency across all shifts in coordination with supervisors and managers. Conduct daily, weekly, and monthly reporting on IT stock and inventory. Apply common inventory management techniques to maintain accurate asset records. Support system upgrades, installations, and general IT maintenance activities. Travel to various sites as needed to provide on-site support. Work in staggered shifts as required. Perform other related duties as assigned. ​

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