Customer Service Representative
3 weeks ago
Greetings from Mphasis
We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 16th December, 2024 (Monday), from 10:00am-1:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).
Job Summary
- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRAs assigned to be met
Skills required:
- Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Flexible to work in rotational and night shift.
- 100% WORK FROM OFFICE
Years of experience needed 6 to 12 months in International Customer Service and Collections
Walk In Date - 16th December, 2024
Time - 10:00am-1:00pm
Location - Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore - 560048.
Regards,
HR Bhavya Periyadan
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