Customer Service Representative I

3 days ago


Bengaluru, India Thermo Fisher Scientific Full time

**Job Title: Customer Service Representative I**

**Reports To: Team Leader, Customer Service**

**Location: Bangalore**

**Roles & Responsibilities**
- Ensure adherence to organizational procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively escalates issues that can potentially hamper the business processes

**Other Requirements**
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
- 0-1 years’ Experience
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and interpersonal skills.
- Highly detail-oriented with good accuracy
- Ability to work under pressure
- Flexible to work in Night Shifts

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty



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