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Customer Service Representative I

1 month ago

Bengaluru Karnataka, India Thermo Fisher Scientific Full time

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**About Thermo Fisher Scientific**

.**About Customer Support Center**

At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an outstanding customer experience. Our Customer Support Center organization is instrumental in these efforts and their detailed alignment across geographies and commercial functions is crucial to our success.

The Bangalore CSC capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world.

**Job Title: Customer Service Representative I**

**Reports To: Team Leader, Customer Service**

**Location: Bangalore**

**Roles & Responsibilities**
- Ensure adherence tol procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Make sure to achieve daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively brings up issues that can potentially hamper the business processes

**Other Requirements**
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
- 0-2 years’ Experience
- Requires strong digital literacy, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly detailed with good accuracy
- Ability to work in fast pace environment
- Flexible to work in Night Shifts

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.