Service Support Representative I
1 day ago
**JOB DESCRIPTION**
**Title**:Service Support Representative I
**Location**: India
The Service Support Representative is responsible for providing service excellence to customers by processing orders, quotes, inquiries and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.
**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Assist the Sales Branches with performing stock checks and obtaining delivery information by utilizing on-line manufacturer databases and portals
- Verify and expedite customer orders to ensure accuracy and secure on-time delivery by working directly with Corporate Product or direct manufacturer on-line systems and portals
- Use customer specified portals to process, including but not limited to, open orders, invoices, expedite and reschedule reports by reviewing and verifying data to maintain accuracy resulting in low sales errors and high quality
- Assist Sales Branch Product with entry of special pricing, including extensions and renewals utilizing manufacturer on-line portals
- Verify and process order confirmation files by reviewing data and maintaining accuracy
- Help resolve discrepant issues identified within the job function in an expeditious manner by researching the issue, determining appropriate resolution and by providing disposition for nonconforming product to the appropriate parties.
- Provides optimal customer experience, exhibiting TTI’s values to each customer.
- Effectively utilizes Microsoft Teams and Outlook to enhance video and written communication with both the Sales Branches and Customer.
- Assisting with filling in IQ data from Part DI such as Leadtime, min/mult, etc.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding TTI services.
- Determines customer expectations and provides options to meet their needs.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence by following established policies and procedures
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Understands and can correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Provides Chat support as required.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the company's total quality and customer service expectations.
- Other duties as assigned.
- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
**SKILLS & CERTIFICATIONS**
- Professional verbal and written communication including in a telephone environment.
- Fluent reading and writing in English.
- Ability to type data for long periods of time.
- Proficient typing and math - able to compute rate,ratios and percentages.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
**EDUCATION AND EXPERIENCE**
- Requires any Bachelor's Degree.
Category: Sales/Customer Service
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Associate, Client Service Representative I
10 hours ago
Pune, India The Bank of New York Mellon Corporation Full time**Associate, Client Service Representative I** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...
-
Associate, Client Service Representative I
11 hours ago
Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time**Associate, Client Service Representative I** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...
-
Product Support Representative I
1 day ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Provides in-depth product support to FIS clients by resolving incoming inquiries. - Documents customer information and recurring technical issues...
-
Associate, Reconciliation Representative I
11 hours ago
Pune, Maharashtra, India BNY Mellon Full timeOverview Associate, Reconciliation Representative I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to...
-
Associate, Client Service I
11 hours ago
Pune, Maharashtra, India The Bank of New York Mellon Corporation Full timeAssociate, Client Service Representative I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...
-
IT Support Eng I, IT Services
10 hours ago
Pune, India ADCI - Maharashtra Full timeBachelor’s degree in Computer science or IT related field. - 5+ years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) - 5+ years of experience troubleshooting skills in a multi-user high availability environment - 5+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI...
-
Health Care Call Center Representative I
1 week ago
Pune, India SS&C Full timeThe speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and...
-
Business Development Representative
4 days ago
Pune, Maharashtra, India NewVision Software Full timeInside Sales Executive Role Description">Job Overview:">NewVision Software is seeking a talented Business Development Representative to join our team. As an Inside Sales Executive, you will play a crucial role in generating leads, building relationships with clients, and driving business growth.">About the Job:">This is a fantastic opportunity for someone...
-
Pune, Maharashtra, India Tech Mahindra Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Tech Mahindra. The successful candidate will be responsible for providing exceptional support to our international customers, resolving billing issues, and ensuring timely and professional responses to all queries.
-
Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.** **Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work....
-
Customer Service Representative
13 hours ago
Pune, Maharashtra, India Avient Corporation Full timeJob OverviewAt Avient Corporation, we strive to provide exceptional customer service and support. As a dedicated Customer Service Representative, you will be the primary point of contact for our customers, serving as the face of our organization in providing value-added services that grow our business.
-
Vice President, Client Service I
7 days ago
Pune, India BNY Full timeVice President, Client Service I At BNY, our culture empowers you to grow and succeed. As aleading global financial services company at the center of theworld’s financial system we touch nearly 20% of the world’sinvestible assets. Every day around the globe, our 50,000+employees bring the power of their perspective to the tableto create solutions with...
-
Operations I
1 day ago
Pune, Maharashtra, India Compucom Full timeJob Description - Operations I - Level 1 **Position summary**: **Required Skill Set**: - Knowledge of Service Now. - Knowledge of different types of Laptops, Desktops, Printers and accessories. - Knowledge of CLP and Market place tools. - Should be able to classify and prioritize cases as per severity. - Assist teammates with identifying the impact of...
-
Product Support Representative
1 week ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% **Product Support Representative** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues...
-
Customer Support Representative
1 week ago
Pune, India Optimas Solutions Full time**Customer Support Representative** **Gloucester, UK** *** **About** **Optimas***: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of...
-
Customer Service Representative
1 day ago
Pune, India enhanceplus Consultant Full time**Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...
-
Vice President, Client Service I
6 days ago
Pune, India BNY Full timeVice President, Client Service I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...
-
Vice President, Client Service I
6 days ago
Pune, India BNY Full timeVice President, Client Service I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...
-
Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time**Associate Anti Money Laundering/Prevention/KYC Representative I** At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective...
-
Pune, Maharashtra, India BNY Mellon Full timeOverview Associate Anti Money Laundering/Prevention/KYC Representative I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their...