Customer Support Representative

5 days ago


Pune, India Optimas Solutions Full time

**Customer Support Representative**

**Gloucester, UK**

***

**About**
**Optimas***:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

**Position overview**:
Optimas is looking for a friendly, patient and empathetic Customer Support Representative, to provide best-in-class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of sales, supply chain and operations support teams is critical to achieving objectives.

**Principal Activities***:

- Maintain strong customer relationships;
- Meet and/or exceed service expectations and initiatives of the business;
- Partner with supply chain to address urgent customer needs;
- Adhere and perform to the customer service representative key performance indicator;
- Adhere to and embrace the THREAD values of Optimas;
- Adhere to and embrace the Customer Service best practice disciplines;
- Demonstrating proficiency in delivering the Optimas total value proposition to the customer and at all levels inside the customer;
- Ensure customer satisfaction and all sales are profitable and in line with or better than budgeted expectations;
- Developing, engaging and maintaining cross functional teamwork and driving communication between Optimas support teams;
- Closely manage and update your TLR & Open Order Book.

**Key responsibilities**:

- Responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies.
- Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
- Provide Assistance and Support to the Sales Organization Team as assigned.
- Communicate effectively with the Supply Chain team and other internal departments.
- May prepare and/or present proposals and quotes and recommend product based on customer needs.
- Meet or exceed Customer Support Rep KPI’s.
- Responsible for assigned customer TLR categorisation of R,A,G, system updates, including on site JIT set up in line with current usage figures
- Responsible for your teams POD updates on to our system and to insure all POD’s are up to date
- Responsible/support your team's open debit notes to a close
- Make critical decisions daily with the ability to develop root cause analysis.
- Collaborate with Operations to meet urgent customer demand and orders.
- Collaborate with Technical Service Department on Quality issues.
- Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.
- Other tasks and duties as assigned.

**Key Competencies***:

- Strategic Vision.
- Building organizational capacity.
- Results driven.
- Embrace change.
- Collaboration and Influence.
- Entrepreneurial spirit.
- Customer value and Market focus.

**Skills and Qualifications**:

- Excellent Communication skills - verbal and written
- Excited about helping our customers
- Friendly, patient and empathetic
- Continuous improvement
- Attention to detail
- Positive attitude
- Problem solving
- Excellent organizational skills
- Intermediate/expert level in excel and office skills
- Excellent time management
- Excellent Team working

This is an exciting opportunity for career development within a customer-focused role. If you are enthusiastic, energetic and passionate about helping customers, this is the role for you

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Page | 1



  • Pune, India Civitas Learning, Inc. Full time

    Customer Support Representative We’re seeking a talented, self-motivated Customer Support Representative to join Civitas’ growing Pune, India office. As a Customer Support Representative, you will provide valuable support to our customers by being the first line of contact when they need assistance. **Responsibilities**: - Provide Tier 1 and 2...


  • Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Pune District, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Representative **Requirements**: - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: On...


  • Pune District, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Representative **Requirements**: **Qualifications** - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance...


  • Hinjewadi, Pune, Maharashtra, India Diginsta Full time

    Customer Support US telecom process - Customer care representative >1 year - Sr Customer care representative >2 year - Excellent communication skills who can speak with US native - Minimum 6 months of international BPO Voice exp - Should have computer and internated / knowledge of billing quiery - Exp type - B2B / B2C - Working day - 5 days per week **Job...


  • Pune, India Bitagridiron Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions,...


  • Pune, Maharashtra, India Transcom Full time

    **Job Description: Customer Support Representative (Fresher to 1 Year Experience)** **Position**: Customer Support Representative **Experience**: Fresher to 1 Year **Industry**: BPO (Business Process Outsourcing) **Location**: Pune, MH **Employment Type**: Full-Time **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional...


  • Pune, Maharashtra, India Birdvision Consulting Pvt Ltd Full time

    As an Inbound Customer Support Representative, you will primarily handle incoming calls from customers seeking assistance with their queries. Your role will involve understanding customer needs, providing accurate information, and resolving issues efficiently. Your excellent communication skills and problem-solving abilities will be key in ensuring customer...


  • Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**: Customer Support Representative **Location**: Pune (Work from Office) **Experience Required**: Minimum 2 years in International Voice Process **Working Days**: 5 days a week, with 2 rotational offs **CTC**: Up to ₹6 LPA + performance-based incentives **Facilities**: Cab services available **Availability**: Immediate joiners only **Contact**:...


  • Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**: Customer Support Representative **Location**: PUNE (Work from Office) **Experience**: Minimum 1 years in International Voice Process **Working Days**: 5 days working, 2 days rotational off **CTC**: Up to ₹4LPA + Performance-based incentives + Shift Allowances **Contact Radhika**: - **8529474615** Facilities: Cab services...


  • Pune, India Eaton Full time

    **What you’ll do**: **Description** If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety,...


  • Pune, Maharashtra, India Tech Mahindra Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Tech Mahindra. The successful candidate will be responsible for providing exceptional support to our international customers, resolving billing issues, and ensuring timely and professional responses to all queries.


  • Pune, India Nyati Technologies Full time

    Understanding the products and services provided by the company. - Preparing company policies and procedures. - Managing a team of Customer Support Representatives. - Resolving customer complaints and queries. - Providing detailed information to customers. - Monitoring the performance of individual representatives. **Job Types**: Full-time,...


  • Pune, India Livio Building Systems Pvt Ltd. Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Pune, India Bifold Dynamix Full time

    **Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Pune, India EATON Full time

    Description: If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to an** Associate Customer Support Representative **in Eaton’s Sales and Marketing Center, based in **Pune, India**. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety,...


  • Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Pune, India Career crossroads Full time

    Job Title: Customer Support Representative Company: Aretto Location: Clover Hills Plaza, NIBM Road, Kondhawa, Pune Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative at our shoe tech company. As a Customer Support Representative, you will be responsible for providing...

  • Customer Support

    3 weeks ago


    Pune, India Provakil Full time

    **Company** Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts,...


  • Pune, India EATON Full time

    Description: If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a** **Associate Customer Support Representative** **in Eaton’s Sales and Marketing Center, based in **Pune, India**. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety,...