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Customer Accounts Representative I

7 months ago

Bengaluru Karnataka, India Mouser Electronics Full time

**Title: Customer Accounts Representative I**
**Location: India**
Customer Accounts Representatives are responsible for working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA, and regional Customer Accounts Departments to provide customers with the best possible service and support.

**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines
- Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations
- Processes Service Orders
- Submit EDI and portal invoices to customers designated paths.
- Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests
- Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly
- Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
- Possesses & familiar with working knowledge of company policies, procedures, and systems.
- Understands and correctly works with multiple currencies.
- Ability to spend most of the time on the phone collecting past due invoices
- Ability to clear the credit on accounts
- Recommends accounts for Final Demand Letter and Referrals
- Assist demonstration of daily work to new member during training
- Gratify and astonish customers with service excellence.
- Other duties as assigned.
- Core Accountabilities

**SKILLS & CERTIFICATIONS**
- Word, Excel, Outlook, and other software.
- Professional verbal and written communication skills in English and Native language.
- Additional languages may be required.

**REQUIREMENT**
- Basic Qualifications

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.