Customer Success Representative

5 months ago

Bengaluru Karnataka, India Nutanix Full time

**Hungry, Humble, Honest, with Heart
**The Opportunity**

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamic **Customer Success Representative **to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.

We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.

**Customer Success at Nutanix**

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

**Your Role**
- Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
- Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
- Manage the full renewal opportunity and all related forecasting activities
- Develop strategic long-term plans with customers
- Project and manage adoption and implementation plans
- Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams
- Work with Account teams and internal resources to negotiate and address customer objections as they arise
- Report customer feedback and advocate customer needs in the Nutanix ecosystem
- Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
- Proactively coach team members on best practices to ensure the success of the team and every customer Plans executive engagement with theatre leads

**What You Will Bring**
- 4 to 6 years of experience in software sales and customer adoption, retention, renewals
- Bachelor's degree or equivalent
- Experience and successful track record with renewal and recurring revenue model
- Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
- Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
- Strong analytical and organizational skills
- Strong customer relationship development skills; passionate about customer success
- Solid sales instinct with excellent presentation and negotiation skills
- Creative problem solving under pressure when working through customer issues.
- Exceptional verbal and written communication, prioritization, and time management skills
- Self-motivated but also a team player
- High energy, drive, and sense of responsibility
- Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.

LI-Hybrid

  • Customer Success Representative

    5 months ago

    Bengaluru, Karnataka, India Aptean Full time

    Overview: Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client...

  • Customer Success Representative

    7 months ago

    Bengaluru, Karnataka, India HomeLane Full time

    As a Customer Success Representative, you will be responsible for ensuring the seamless delivery of projects, maintaining a high level of customer satisfaction, and driving end-to-end customer experience. You will oversee project timelines, collaborate with various teams, and address customer issues promptly. Additionally, you will play a crucial role in...

  • Customer Success Representative

    7 months ago

    Bengaluru, India HomeLane Full time

    As a Customer Success Representative, the role is to support and manage customer concerns & escalations while working with and maintaining the relationships between departments and servicing the needs of clients. Responsible for the handling of customer escalation tickets through ticketing platforms, includes offline & online/ social media platforms - like...

  • Customer Success Representative

    7 days ago

    Bengaluru, Karnataka, India Innovation Food & Beverage Consultant Full time

    As a Customer Success Representative at Innovation Food & Beverage Consultant, you will play a key role in ensuring that our customers receive exceptional service. Key Responsibilities: Provide top-notch customer service and support to our clients. Develop and maintain strong relationships with our customers. Work closely with our sales team to identify new...

  • Customer Success Representative

    3 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    We are seeking a skilled Customer Success Representative to join our team at New Relic, Inc. This role is pivotal to the evolution of our product-led, growth sales model. The ideal candidate will drive customer retention, increase adoption, and deliver expansion opportunities for our Growth customer base.Key Responsibilities:Drive Retention: Mitigate churn...

  • Customer Success Representative

    5 months ago

    Bengaluru, Karnataka, India Esko Full time

    **This is us!** Esko, a Veralto company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy,...

  • Customer Success Representative for Renewals

    4 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Representative for Renewals to join our team at New Relic, Inc. As a key member of our Renewals team, you will play a critical role in driving revenue growth and customer satisfaction.Key ResponsibilitiesBuild and maintain strong relationships with customers to ensure their...

  • Customer Success Executive

    2 months ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...

  • Customer Success Executive

    1 month ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...

  • Customer Care Representative

    5 months ago

    Bengaluru, Karnataka, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...

  • Customer Care Representative

    5 months ago

    Bengaluru, Karnataka, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...

  • Customer Care Representative

    2 days ago

    Bengaluru, Karnataka, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...

  • Concierge, Customer Success

    5 months ago

    Bengaluru, Karnataka, India HighLevel Inc. Full time

    **This role is 100% remote for residents of the India.** **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need...

  • Executive Customer Success

    5 months ago

    Kalyan Nagar, Bengaluru, Karnataka, India CBL Data Science Private Limited Full time

    **Job Summary**: InstaFinancials seeks a skilled and enthusiastic Customer Success Representative to join our dynamic team. As a Customer Success Representative, you will assist our valued customers, resolve their sales inquiries, resolve their issues, and ensure a positive customer experience. **Key Responsibilities**: - Register User to Paid...

  • Customer Success Associate

    5 months ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    **Job Description: Customer Success Associate - US** Role Details - Position: Customer Success Associate - Location: Remote - Shift timings : 7pm - 4am IST **About SCRUT Automation** Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust...

  • Customer Service Representative I

    1 month ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **About Thermo Fisher Scientific** .**About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to...

  • Customer Service Representative Ii

    5 months ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **Work Schedule** Other **Environmental Conditions** Office **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an...

  • Customer Service Representative Ii

    3 months ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to...

  • Customer Service Representative Ii

    5 months ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center...

  • Customer Success

    5 months ago

    Bengaluru, Karnataka, India RamSoft Full time

    **What will you do?** - Develop and maintain strong relationships with key customers - Drive existing customers to migrate to the upgraded versions of the software with latest technologies and architectures available - Manage customer renewals and upsell opportunities - Use Salesforce to monitor, document and report on customer usage and satisfaction - Act...