Customer Success Representative

6 months ago

Bengaluru Karnataka, India Esko Full time

**This is us**

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency, and speed. Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide with a unique focus on the packaging.

**Our core values**

We empower creativity and non-traditional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a driven advantage in the markets we serve.

**The role**

We are currently seeking a _Customer Success Manager_ who will be responsible for_ championing our company's customer-centric initiatives, focusing on enhancing customer retention, elevating renewal rates, and identifying lucrative upsell/cross-sell opportunities within their assigned region. Building robust partnerships with Enfocus channel partners will be a fundamental aspect of ensuring success in this pivotal role._

In this role, you will have the opportunity to:

- _ Follow up with the Enfocus Channel Partners to maintain high renewal rates of contracts and subscriptions among existing customers_
- _ Identify upsell and/or cross-sell opportunities at existing customers_
- _ Team up with the regional Sales Account Manager to organize campaigns and increase the Annual Recurring Revenue (ARR) in your region_
- _ Closely collaborate with other departments like marketing and product management to bring the voice of the customer into the company_
- _ Focus on the customer and identify possibilities to improve the customer experience and satisfaction._

**Your Education and/or Background Experience will include**:

- _Bachelor’s degree or 2 years of experience in customer success, sales, or marketing_
- _ English speaking and reading_
- _ Understand the importance of good CRM management_

It would be a plus if you also possess previous experience in:

- _ Experience with the printing (or graphic arts) industry is a plus_
- Hybrid Job Posting Language:_

At Esko we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Esko can provide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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