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Service Desk Specialist
2 months ago
Experience Range: 2+ Years
Location: Hyderabad
Job Description
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Assist with support of network connectivity, PCs, and VPN connectivity
Experience on Remote Desktop Client Software’s
Knowledge of working on ticketing tools
Ability to resolve and or provide work around
Anticipate customer needs and proactively identifies solutions
Enthusiastic Maintain high customer / end user satisfaction
