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Freshers- Order Management specialist
2 weeks ago
Job title Order Management-Freshers – Back Office Employee
vidaXL Hyderabad site
The international retailer brand vidaXL is opening a new office site in Hyderabad, India. The Hyderabad office will work in close relation with vidaXL headquarters in Netherlands and our office in China to perform e-commerce activities, marketing, copywriting, design, back-office and customer service.
It is expected the office will support 100 employees by end 2023 and grow to up to 500 in the next two year.
For preparation and later management of the office, vidaXL is looking for an experienced Order Management – Back Office Employee.
More information about vidaXL can be found here:
Summary of job role and place in organization
The Order Management Back Office Employee reports to the Order Management Backoffice Team Lead
Purpose of the job
The Order Management Backoffice Employee is responsible for handling and processing customer orders. They play a crucial role in ensuring that orders are entered correctly, customers are kept informed, orders are managed, payments are processed, and items are marked as shipped on time.
Responsibilities/core tasks
Enter customer orders into the system, verifying customer information, shipping addresses, and product availability
Manage orders which need additional validation, corrections to ensure the orders are released for logistics in time
Coordinate with other departments, such as shipping and receiving, to ensure that orders are fulfilled and delivered on time
Monitor and report on order status related reports
Follow established procedures and protocols for order processing and data entry
Participate in team meetings and provide feedback on areas of improvement
Continuously strive to improve processes, increase efficiency and customer satisfaction
Competences (knowledge, skills and personal abilities)
Company (DNA):
Customer-Orientation
Adaptability (Flexible)
Energy
Ownership
Individual / job specific:
High school diploma or equivalent
Strong attention to detail
Ability to work in a fast-paced environment and meet deadlines.
Strong organizational and multitasking skills
Proficient in Microsoft Office, specifically Excel.
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