Renewal Specialist

2 weeks ago


Hyderabad, India Kofax Full time
  • Reporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S Renewals
  • The primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information or
  • The specialist will also be responsible for acceptance and submission of any renewal
  • The specialist will also participate in the intake process for all M&S requests, this includes review of contracts mailbox and performing additional team support functions as needed from time to time.

    Key duties and responsibilities include the following:

    • Generation of proactive renewal quotes 90-days in advance of contract expiration
    • Responding to contract inquiries, requests for quotes, and renewal orders to be submitted for processing within team service level objectives
    • Participation in triage of inbound requests for the Imaging M&S renewals team
    • Creation of SFDC Cases/tickets related to contract inquiries, quote requests, renewal orders or other
    • Ownership and investigation of M&S Inquiries including responding to partners and customers to close the inquiry
    • Review of information provided by customers and partners on Renewal Quote and Renewal Order requests to ensure sufficient information is provided and that orders meet Kofax clean order requirements.

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