Manager - Customer Success Renewals | Hyderabad - Hybrid
4 weeks ago
About Our Client
Our client is a global leader in the talent acquisition technology space with a strong record of over 20+ years in the space.
Job Description
Lead a team of Renewal Managers, prioritizing both results and employee morale. Ensure successful customer renewals within designated segments and territories by guiding and mentoring Renewal Managers and Customer Care Specialists. Contribute to establishing, implementing, and upholding a service level agreement, including defined expectations and time frames for issue resolution for end users. Optimize Renewal resources for peak performance, overseeing allocation for customer inquiries, projects, administrative tasks, and leave time. Interact with customers as needed to mitigate risk and secure renewals. Monitor trends and provide feedback to various teams including Professional Services, Labs, Sales, and Training Services. Evaluate, refine, and oversee performance metrics for Renewal activities, identifying areas for improvement and preventing future problems. Contribute to staffing plans, including conducting interviews, providing feedback on promotions, and developing a training program to enhance customer service and technical expertise. Foster a vibrant and merit-based work culture that attracts top talent. Coach and lead the team by providing appropriate training, removing obstacles to performance, and promoting development
The Successful Applicant
Minimum of 8+ years of renewals, technical account support or account management experience desirable; or bachelor's degree; or relevant experience Minimum of 4 years of experience in a staff leadership position or relevant experience Prior SaaS Customer Service or Account Management leadership a plus Ability to be flexible in work schedule including nights Experience with HRIS, CRM and / or ATS is a plus
-
Customer Success Manager Vadodara/ Hyderabad
1 week ago
hyderabad, India NHR Technologies Full timeJob Title: Customer Success ManagerLocation: Vadodara Onsite or Hyderabad OnsiteCompany: NHR TechnologiesYears of Experience: 3 yearsAbout Us:NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our innovative...
-
Customer Success Manager Vadodara/ Hyderabad
1 week ago
Hyderabad, India NHR Technologies Full timeJob Title: Customer Success Manager Location: Vadodara Onsite or Hyderabad Onsite Company: NHR Technologies Years of Experience: 3 years About Us: NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our...
-
Customer Success Manager Vadodara/ Hyderabad
1 week ago
Hyderabad, India NHR Technologies Full timeJob Title: Customer Success ManagerLocation: Vadodara Onsite or Hyderabad OnsiteCompany: NHR TechnologiesYears of Experience: 3 yearsAbout Us:NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our innovative...
-
Customer Success Manager Vadodara/ Hyderabad
1 week ago
Hyderabad, India NHR Technologies Full timeJob Title: Customer Success ManagerLocation: Vadodara Onsite or Hyderabad OnsiteCompany: NHR TechnologiesYears of Experience: 3 yearsAbout Us:NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our innovative...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India Cognizant Technology Solutions Full timeRequirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...
-
Customer Success Manager
1 month ago
Hyderabad, Telangana, India Cognizant Technology Solutions Full timeRequirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...
-
Customer Success Analyst
2 weeks ago
Hyderabad, India insightsoftware Full timeJob DescriptionShift details:Shift timings - 5.30 pm to 2.30 amWork mode - Work from office (Hyderabad location)ResponsibilitiesProactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.Create renewal offers/quotes based on contract information, customer usage, and company direction.Deliver renewal...
-
Customer Success Analyst
1 week ago
Hyderabad, India insightsoftware Full timeJob DescriptionShift details:Shift timings - 5.30 pm to 2.30 amWork mode - Work from office (Hyderabad location)ResponsibilitiesProactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.Create renewal offers/quotes based on contract information, customer usage, and company direction.Deliver renewal...
-
Customer Success Analyst
2 weeks ago
Hyderabad, India insightsoftware Full timeCustomer Success Analyst Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure...
-
Customer Success Analyst
1 week ago
Hyderabad, India insightsoftware Full timeCustomer Success Analyst Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure...
-
Customer Success Analyst
5 days ago
hyderabad, India insightsoftware Full timeCustomer Success Analyst Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and...
-
Customer Success Executive
2 months ago
Hyderabad, Telangana, India Edwisely Full timeCustomer Success Executive (Centre of Excellence) **Location**: Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to...
-
Associate Customer Success Executive
3 weeks ago
Hyderabad, Telangana, India Thomson Reuters Full timeAre you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. **Shift Timing - 2:00 PM - 11:00 PM** **Hybrid Work Model: Work from Office Twice a...
-
Customer Success Analyst
3 weeks ago
Hyderabad, India insightsoftware Full timeCustomer Success Analyst Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure...
-
Customer Success Analyst
3 weeks ago
Hyderabad, India insightsoftware Full timeJob DescriptionResponsibilitiesProactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.Create renewal offers/quotes based on contract information, customer usage, and company direction.Deliver renewal offers/quotes on time to appropriate customer contacts.Report and maintain an accurate forecast;...
-
Customer Success Manager
15 hours ago
Hyderabad, India Cendyn Full timeJob Purpose:Reporting to the Director and Assoc Director of Customer Success, the Key Account Customer Success Manager, collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and...
-
Customer Success Executive
2 months ago
Hyderabad, Telangana, India Edwisely Full time**Customer Success Executive (Centre of Excellence)** **Location**:Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well...
-
Customer Success Executive
1 week ago
Kondapur, Hyderabad, Telangana, India Surreal Technologies India Pvt. Ltd. Full timeWe are seeking a Customer Success Executive who is passionate about education technology and is driven to deliver exceptional service to our educational partners. As a pivotal member of our team, you will lead the onboarding process, offer continuous customer support, facilitate comprehensive training programs, and manage detailed reporting to ensure our...
-
Customer Success Executive
3 days ago
Hyderabad, India Capium Full timeA fantastic opportunity to join an exciting multi-award-winning fintech start-up, working specifically in the accounting and taxation space, based in London with offices in Hyderabad. Due to its tremendous growth path so far, they are positioned to be one of the most exciting companies within this space. Their innovative software solutions include practice...
-
Director - Contract Renewals
3 weeks ago
hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...