Customer Success Manager

2 weeks ago


Hyderabad, Telangana, India Cognizant Technology Solutions Full time

Requirements:

· Minimum 4-5 years' relevant experience

· Willing to work in Night shifts

· 80% work from office

· Location – Hyderabad

· Preferably working in a SaaS based company

· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.

Responsibilities (in brief):-

· Renewal Management (Contracts, negotiations)

· Risk identification and mitigation

· Identifying upsell opportunities

· Providing help, guidance and demos to customers

· Being customers' advocate internally - expedite issue resolution

Detailed Job Description:-


• Ensures high client satisfaction and account success


• Develop and Monitor Customer Value Plan through regular account reviews


• Drive product adoption and overall account health through coordination of critical escalations, reviewing aged Support tickets, advising on features, answering usage, product and workflow questions to ensure feature adoption, etc.


• Initiates and help prepare for, attend and participate in quarterly business reviews (B2B CSM owns QBR)


• Advocate for customer if they require additional support from other teams (ATS, Tamed.)


• Partner with Technical Account Manager when Services is purchased to entire 100% customer satisfaction Quarterback internal processes essential to client success based on predefined guidelines


• Ensure seamless client experience across implementation, product performance, and billing based on predefined guidelines


• Manage and resolve client escalations related to product performance, billing, and other operational issues as per given SOPs


• Fulfil client requests for basic product demos / calls


• Track client usage and adoption metrics including Revenue Support the client success sales cycle


• Execute standard renewals (i.e. renewals with no change in terms) and non standard renewals in coordination with LiveRamp personnel


• Track renewal timelines and leading indicators of churn (e.g. revenue contraction or change in customer health score)


• Identify gaps in people, process & technology that prevent clients from realizing value and communicating a plan for closing all gaps with leadership


• Partner with Commercial Team (AE, CL, MD) by coordinating internal efforts to develop customized solutions for upsell


• Identify and Advise Commercial Lead on upsell/ Expansion opportunities


• Negotiating Commercial Terms on Contracts

# LI-VS5



  • Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...


  • Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...


  • Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:Reporting to the Director and Assoc Director of Customer Success, the Key Account Customer Success Manager, collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and...


  • Hyderabad, Telangana, India Epiq Full time

    Summary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...


  • Hyderabad, Telangana, India Epiq Full time

    SummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...


  • Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job DescriptionWork timings and location:Eastern shift timings, (5:00 PM to 2:30 AM IST)Work from office - Hyderabad location Job Responsibilities:Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal ManagementCoach & Mentor teams in performing their duties effectively.Lead and Manage...


  • Hyderabad, Telangana, India insightsoftware Full time

    Senior Manager, Customer Success - EST Time Zone & WFO Full-time Company Description Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced,...


  • Hyderabad, Telangana, India Incra Soft Private Limited Full time

    About the internship:Are you a driven and ambitious individual looking to kickstart your career in customer success? Join us at Incra Soft Private Limited as a customer success manager intern As a part of our dynamic team, you will have the opportunity to gain hands-on experience and develop essential skills in effective communication, negotiation &...


  • Hyderabad, Telangana, India Incra Soft Private Limited Full time

    About the internship:Are you a driven and ambitious individual looking to kickstart your career in customer success? Join us at Incra Soft Private Limited as a customer success manager intern As a part of our dynamic team, you will have the opportunity to gain hands-on experience and develop essential skills in effective communication, negotiation &...


  • Hyderabad, Telangana, India Incra Soft Private Limited Full time

    About the internship:Are you a driven and ambitious individual looking to kickstart your career in customer success? Join us at Incra Soft Private Limited as a customer success manager intern As a part of our dynamic team, you will have the opportunity to gain hands-on experience and develop essential skills in effective communication, negotiation &...


  • Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:As a valued member of the Customer Success team, the Customer Success Manager manages hospitality clients utilizing Cendyn's Revenue Management Cloud products. Reporting to the Director of Customer Success, the position will provide account management to their selected group of hotels and casinos to include business reviews, best practices,...


  • Hyderabad, Telangana, India Zenoti Full time

    Zenoti offers an all-in-one software solution in the beauty and wellness industry, empowering businesses to manage all aspects efficiently. Our platform includes online appointment bookings, POS, CRM, employee and inventory management, marketing programs, and more. By leveraging enterprise-level technology, Zenoti helps clients enhance customer retention...


  • Hyderabad, Telangana, India NHR Technologies Full time

    Job Title: Customer Success Manager Location: Vadodara Onsite or Hyderabad Onsite Company: NHR Technologies Years of Experience: 3 years About Us: NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our...


  • Hyderabad, Telangana, India CyberArk Full time

    Job Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption,...


  • Hyderabad, Telangana, India Zenoti Full time

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...


  • Hyderabad, Telangana, India NHR Technologies Full time

    Job Title: Customer Success ManagerLocation: Vadodara Onsite or Hyderabad OnsiteCompany: NHR TechnologiesYears of Experience: 3 yearsAbout Us:NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our innovative...


  • Hyderabad, Telangana, India Cyberark Full time

    Job Description:As a Customer Success Engineer at **CyberArk**, you are the product specialist of the **Success at Scale** organization. Your main goal is to drive adoption and implement best practices across a broad customer base. The role requires excellent communication skills and deep product knowledge to boost adoption rates, spot growth opportunities,...


  • Hyderabad, Telangana, India IOT Research Labs Full time

    Safety Connect is a growing company in the domain of field force and road safety. We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We're looking for superior people skills...