Senior Manager, Customer Success

7 days ago

Hyderabad, Telangana, India insightsoftware Full time
Job Description

Work timings and location:

  • Eastern shift timings, (5:00 PM to 2:30 AM IST)
  • Work from office - Hyderabad location

Job Responsibilities:

  • Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
  • Coach & Mentor teams in performing their duties effectively.
  • Lead and Manage Customer Success teams and provide them guidance & mentorship.
  • Develop & implement strategic plans for Customer Success in alignment with overall business objective.
  • Identify of Process improvements and bringing efficiency
  • Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
  • Monitor team performance and take corrective actions.
  • Implement career development and growth opportunities for team members.
  • Hire Talent according to needs & groom them to succeed.
  • Act as Single Pont of Contact for all Customer Success Teams in CoE

Requirements :

  • Bachelor's Degree, preferably in business or related field
  • Has 13-17 Years of overall experience in the industry with 8+ years relevant experience in Customer Success, Account Management and Renewals
  • Has working experience of Managing Customer Success Teams of size ~20 directly
  • Working experience in managerial roles 7-10+ years
  • Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills
  • High level of attention to detail, working knowledge with reporting and analytics solution
  • Strong knowledge/experience of CSA activities
  • High level of agility and ability to manage change.
  • Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive.
  • Experience improving customer experience and driving increased customer retention and growth.
  • Proven track record of managing and leading Customer Success teams and Working experience in dealing with global clients.
  • Experience in Building Teams, Coaching and developing talent Customer Success subject matter.
  • Has Strong Leadership and Team Management skills

Preferred qualifications:

  • or any CRM experience
  • Experience working for a software company in the renewals or customer success department.
  • Experience that included resolution and escalation management

KEY PERFORMANCE INDICATORS / GOALS:

  • GRR of AT-RISK Uncovered Customers
  • Retained Revenue
  • 95% Case Resolution should be resolved with-in 30days
  • Improve on First Contact Resolution time
  • Adherence & Measure internal SLA and Quality Audit
  • Keep attrition below 15%
  • Accurate forecast for each quarter that is within .5% of the GRR, RRR
  • Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR
Qualifications

Preferred qualifications:

  • or any CRM experience
  • Experience working for a software company in the renewals or customer success department.
  • Experience that included resolution and escalation management
Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware )

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware )

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

  • Senior Manager, Customer Success

    6 days ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Manager, Customer Success - EST Time Zone & WFO Full-time Company Description Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced,...

  • Customer Success Manager

    6 days ago

    Hyderabad, Telangana, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...

  • Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India Epiq Full time

    Summary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...

  • Customer Success Manager

    6 days ago

    Hyderabad, Telangana, India Epiq Full time

    SummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...

  • Director/ Senior Manager Customer Success Management

    4 hours ago

    Hyderabad, Telangana, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Manager of Customer Success

    6 days ago

    Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...

  • Manager of Customer Success

    6 days ago

    Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...

  • Senior Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India Zenoti Full time

    Zenoti offers an all-in-one software solution in the beauty and wellness industry, empowering businesses to manage all aspects efficiently. Our platform includes online appointment bookings, POS, CRM, employee and inventory management, marketing programs, and more. By leveraging enterprise-level technology, Zenoti helps clients enhance customer retention...

  • Senior Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India Zenoti Full time

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...

  • Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:Reporting to the Director and Assoc Director of Customer Success, the Key Account Customer Success Manager, collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and...

  • Customer Success Associate

    7 days ago

    Hyderabad, Telangana, India IOT Research Labs Full time

    Safety Connect is a growing company in the domain of field force and road safety. We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We're looking for superior people skills...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Requirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...

  • Customer Success Manager

    2 months ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Requirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...

  • Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...

  • Customer Success Manager Internship

    6 days ago

    Hyderabad, Telangana, India Incra Soft Private Limited Full time

    About the internship:Are you a driven and ambitious individual looking to kickstart your career in customer success? Join us at Incra Soft Private Limited as a customer success manager intern As a part of our dynamic team, you will have the opportunity to gain hands-on experience and develop essential skills in effective communication, negotiation &...

  • Customer Success Manager Internship

    4 weeks ago

    Hyderabad, Telangana, India Incra Soft Private Limited Full time

    About the internship:Are you a driven and ambitious individual looking to kickstart your career in customer success? Join us at Incra Soft Private Limited as a customer success manager intern As a part of our dynamic team, you will have the opportunity to gain hands-on experience and develop essential skills in effective communication, negotiation &...

  • Customer Success Manager Internship

    3 weeks ago

    Hyderabad, Telangana, India Incra Soft Private Limited Full time

    About the internship:Are you a driven and ambitious individual looking to kickstart your career in customer success? Join us at Incra Soft Private Limited as a customer success manager intern As a part of our dynamic team, you will have the opportunity to gain hands-on experience and develop essential skills in effective communication, negotiation &...

  • Customer Success Manager, Revenue Management

    6 days ago

    Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:As a valued member of the Customer Success team, the Customer Success Manager manages hospitality clients utilizing Cendyn's Revenue Management Cloud products. Reporting to the Director of Customer Success, the position will provide account management to their selected group of hotels and casinos to include business reviews, best practices,...

  • Customer Success Manager Vadodara/ Hyderabad

    7 days ago

    Hyderabad, Telangana, India NHR Technologies Full time

    Job Title: Customer Success Manager Location: Vadodara Onsite or Hyderabad Onsite Company: NHR Technologies Years of Experience: 3 years About Us: NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our...

  • Customer Success Engineer

    7 days ago

    Hyderabad, Telangana, India CyberArk Full time

    Job Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption,...