Senior Customer Success Manager
7 days ago
Zenoti offers an all-in-one software solution in the beauty and wellness industry, empowering businesses to manage all aspects efficiently. Our platform includes online appointment bookings, POS, CRM, employee and inventory management, marketing programs, and more. By leveraging enterprise-level technology, Zenoti helps clients enhance customer retention and reduce costs. With a global presence, Zenoti serves over 30,000 salons, spas, medspas, and fitness studios across 50 countries, including renowned brands like European Wax Center, Hand & Stone, and CorePower Yoga.
Recognized for surpassing a $1 billion valuation, named a Next Tech Titan, and securing an $80 million investment, Zenoti continues to grow. Our commitment to creating a positive workplace is evident through our Great Place to Work certification.
What's the opportunity?
As a Customer Success Manager (CSM) at Zenoti, you will play a pivotal role in ensuring the success of our customers. By aligning Zenoti's innovations with clients' business objectives, you will drive value and strengthen relationships.
What will I be doing ?
- Maintain customer relationships and deliver exceptional service
- Act as the primary escalation contact for critical support cases
- Ensure adherence to SLAs and key metrics
- Collaborate with internal teams to meet customer needs
- Emphasize quality in your work
What skills do I need?
- Customer-centric approach with a focus on value delivery
- Portfolio management and prioritization skills
- Strong communication and problem-solving abilities
- Business and technology acumen
- Negotiation and consultative expertise
- Global customer interaction capabilities
- Willingness to travel
- Experience in managing complex accounts
- Remote team collaboration experience
Benefits
- Competitive salary
- Comprehensive medical coverage
- Wellbeing-focused environment
- Unlimited vacation
- Community engagement opportunities
Zenoti is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace where all individuals are respected and valued.
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