Freshers- Order Management specialist

1 week ago


Hyderabad, India vidaXL Full time
Job title Order Management-Freshers – Back Office Employee

vidaXL Hyderabad siteThe international retailer brand vidaXL is opening a new office site in Hyderabad, India. The Hyderabad office will work in close relation with vidaXL headquarters in Netherlands and our office in China to perform e-commerce activities, marketing, copywriting, design, back-office and customer service.It is expected the office will support 100 employees by end 2023 and grow to up to 500 in the next two year.For preparation and later management of the office, vidaXL is looking for an experienced Order Management – Back Office Employee.More information about vidaXL can be found here:

of job role and place in organizationThe Order Management Back Office Employee reports to the Order Management Backoffice Team Lead

Purpose of the jobThe Order Management Backoffice Employee is responsible for handling and processing customer orders. They play a crucial role in ensuring that orders are entered correctly, customers are kept informed, orders are managed, payments are processed, and items are marked as shipped on time.

Responsibilities/core tasks

Enter customer orders into the system, verifying customer information, shipping addresses, and product availabilityManage orders which need additional validation, corrections to ensure the orders are released for logistics in timeCoordinate with other departments, such as shipping and receiving, to ensure that orders are fulfilled and delivered on timeMonitor and report on order status related reportsFollow established procedures and protocols for order processing and data entryParticipate in team meetings and provide feedback on areas of improvementContinuously strive to improve processes, increase efficiency and customer satisfaction

Competences (knowledge, skills and personal abilities)Company (DNA):Customer-OrientationAdaptability (Flexible)EnergyOwnershipIndividual / job specific:High school diploma or equivalentStrong attention to detailAbility to work in a fast-paced environment and meet deadlines.Strong organizational and multitasking skillsProficient in Microsoft Office, specifically Excel.

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