Team Lead – Inside Sales

4 weeks ago


gurugram, India Clear Ventures Full time

About Us Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience. The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers. The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada. Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: Job Description We're in search of an Inside Sales Team Lead to spearhead our Inside Sales Team . This role is pivotal in identifying potential customers, gathering feedback, and nurturing leads for generating referrals . If you have a knack for sales, exceptional communication skills, and a passion for delivering outstanding customer experiences, we want you on our team Key Responsibilities: Team Leadership: Develop and lead a team of inside sales agents to exceed city-level targets and individual OKRs. Agent Development: Continuously coach and develop team members to enhance their performance and professionalism. Productivity Metrics: Monitor and ensure achievement of key productivity metrics such as call volume and MQLs for each team member. Leads Pipeline Management: Assess leads pipeline for each executive and prioritize call tasks to maximize utilization of active leads. Experiment Tracking: Lead and track experiments/pilots to drive continuous improvement in sales strategies and processes. Call Queue Management: Manage call queues in real-time to maintain input metric hygiene and optimize team performance. Schedule Adherence: Ensure adherence to schedules for every team member to maximize productivity. Job Requirement 5-7 years of relevant experience in inside sales. Strong aptitude for sales with exceptional communication skills. Proficiency in CRM systems, preferably Ability to multitask, prioritize, and manage time effectively. Fluency in regional languages is a plus. Demonstrated ability to deliver exceptional customer experiences. Leadership experience preferred. Excellent record-keeping and documentation skills.



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