Corporate Gurukul

Team Lead - Inside Sales

Job Purpose: As a Inside Sales - Team Lead, you will play a critical role in driving revenue growth and leading a team of inside sales representatives to success. This position requires a strategic thinker with strong leadership skills, a passion for sales, and a dedication to delivering outstanding customer service. The Inside Sales Team Lead will be responsible for managing day- to-day sales operations, coaching and developing team members, and driving sales performance.

Areas of and Team Management:

- Lead and motivate a team of inside sales representatives to achieve sales targets and KPIs.

- Provide guidance, support, and mentorship to team members to help them succeed in their roles.

- Foster a positive and collaborative team culture that encourages open communication, teamwork, and continuous improvement.

- Conduct regular team meetings to communicate goals, updates, and performance expectations.

- Monitor individual and team performance, providing feedback and coaching as needed.

Sales Strategy and Execution:

- Develop and implement strategic sales plans to drive revenue growth and achieve sales targets.

- Identify new business opportunities and market trends to capitalize on.

- Collaborate with the marketing team to develop targeted campaigns and promotions to generate leads and support sales efforts.

- Track sales metrics and KPIs to measure performance and identify areas for improvement.

- Utilize CRM software to manage leads, track sales activities, and generate reports.

Customer Relationship Management:

- Build and maintain strong relationships with customers, understanding their needs and providing solutions to meet them.

- Ensure a high level of customer satisfaction by delivering exceptional service and support.

- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.

- Work closely with the customer success team to identify upsell and cross-sell opportunities and drive customer retention.

Training and Development:

- Develop and implement training programs to onboard new hires and ensure they have the skills and knowledge needed to succeed.

- Provide ongoing training and development opportunities for existing team members to enhance their sales skills and product knowledge.

- Conduct regular performance evaluations and provide feedback to support the professional growth and development of team members.

Collaboration and Communication:

- Collaborate closely with other departments, including marketing, customer success, and product development, to ensure alignment and support company objectives.

- Communicate effectively with senior management, providing regular updates on sales performance, key initiatives, and challenges.

- Act as a liaison between the inside sales team and other departments, facilitating cross-functional collaboration and Targets

Kindly Note:

- Experience in Sales call script and quality monitoring is required.

- Should have experience working on one or more CRM tools such as Salesforce, Zoho, Hubspot etc.

- Demonstrated experience in scaling up paid user acquisition and revenue through remote/digital/telesales channels.

- No. of Working Days - 5 Days a week working (In - Office)

- Must be ok with National and International Travel