Ucce L1 Support

Job DescriptionWe are seeking a dedicated L1 Support professional with expertise in BMC Remedy to join our client. As an L1 Support for Remedy, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding BMC Remedy applications and systems. Your role will involve troubleshooting issues, resolving...

Job DescriptionWe are seeking a dedicated L1 Support professional with expertise in IFS (Integrated Financial System) to join our client. As an L1 Support for IFS, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding IFS applications and systems. Your role will involve troubleshooting issues,...

Job Title: Sr. Site Reliability Engineer (L1)Location: RemoteExperience – 8+ years.Required Skill Sets:● Excellent Verbal & Non-verbal communication.● Experience / knowledge on Infrastructure Monitoring & support (observability).● Experience / knowledge on Application Support. Must have worked with large enterprise customers/applications....

Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...

Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application SupportMust have worked with large enterprise customers/applications.Understand the support process.Experience working with large enterprise applications and aware of the L1 support process forthe...

Required Skill Sets:Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application Support ,Must have worked with large enterprise customers/applications Understand the support process.Experience working with large enterprise applications and aware of the L1...

Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...

Unity Infotechhas multiple opportunities inMicrosoft .NETand is hiring for the following roles for itsBanking ,FinTech&Paymentspractices:Software Engineer (ASP.NET, .NET Core, MVC, Angular)Software Engineer (.NET Support - L1, L2)WorkLocation : Kochi/Cochin, INDStart Date : ImmediateJob OverviewWe are seeking an experienced and highly skilled .NET...

**Identity Security Engineer-L1** **Job Description: - ** 1. Manage customer support tickets & maintain SLA. 2. Interact with customers, & maintain and update reports on a daily and weekly basis. 3. You may also be required to work on implementation projects. 4. You will also be expected to create and maintain a learning path for Identity Security...

Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application Support1. Must have worked with large enterprise customers/applications.2. Understand the support process.Experience working with large enterprise applications and aware of the L1 support process forthe...

Job DescriptionHandling technical support ticketsRespond to service down alerts and notifications promptlyHandling customer queries effectivelyMaintaining & providing constant support to clients as per the given SLAsHandling L1 & Phone Support issuesHandle tickets/live chats efficientlyRequirementsCandidates with RedHat, MCSA Certification/Training or IT...

Job Description• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

Should have 1 -2 years of experience in FCR and FCC ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User’s Incidents and Service RequestsMonitoring of mass incident tickets and...

About Us:We at Alif, are passionate about delivering exceptional, white-labelled services to enhance the security and efficiency of organizations. Our journey began with a focus on minimizing downtime and maximizing failovers, as we empathetically stepped into the shoes of our partners, looking at things from their perspective rather than solely through the...

We are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team.The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and Windows environments.Key Responsibilities:- Serve as the first point of contact for...

About Us:We at Alif, are passionate about delivering exceptional, white-labelled services to enhance the security and efficiency of organizations. Our journey began with a focus on minimizing downtime and maximizing failovers, as we empathetically stepped into the shoes of our partners, looking at things from their perspective rather than solely through the...

Job DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling between Thessaloniki and Prosotsani.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and...

Description:This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. Should be able to handle issues related to all systems,...

About Us:We at Alif, are passionate about delivering exceptional, white-labelled services to enhance the security and efficiency of organizations. Our journey began with a focus on minimizing downtime and maximizing failovers, as we empathetically stepped into the shoes of our partners, looking at things from their perspective rather than solely through the...