Application Support Engineer

2 weeks ago


Delhi, India Crest IT Consulting Pvt Ltd. Full time
We are currently seeking a diligent and technically proficient L1 Application Support Engineer to join our team.

The successful candidate will have a minimum of one year of experience in providing Level 1 support for software applications, with a strong foundation in SQL and Windows environments.

Key Responsibilities:

- Serve as the first point of contact for end-users seeking technical assistance with our software applications.- Receive, triage, and prioritize support tickets according to urgency and impact.- Provide timely and effective resolution to Level 1 issues, including troubleshooting software functionality and user access.- Document support activities, including ticket updates, resolutions, and communication with end-users.

Qualifications:

- Bachelor's degree in computer science, Information Technology, or related field preferred.- Minimum of one year of experience in a Level 1 application support role.- Proficiency in SQL for basic querying and data analysis.

Benefits:

- Competitive salary and benefits package.- Career growth opportunities within the organization.- A culture that values teamwork, innovation, and continuous improvement.

Location: Andheri

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