Desktop Support L1/L2

Should have 1 -2 years of experience in FCR and FCC ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User’s Incidents and Service RequestsMonitoring of mass incident tickets and...

Unity Infotechhas multiple opportunities inMicrosoft .NETand is hiring for the following roles for itsBanking ,FinTech&Paymentspractices:Software Engineer (ASP.NET, .NET Core, MVC, Angular)Software Engineer (.NET Support - L1, L2)WorkLocation : Kochi/Cochin, INDStart Date : ImmediateJob OverviewWe are seeking an experienced and highly skilled .NET...

Job DescriptionDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

Job DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling between Thessaloniki and Prosotsani.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and...

Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

Job DescriptionOn behalf of one of its clients, in the banking sector, the French Chamber of Commerce is looking for aDesktop Engineer .The Desktop Engineer will serve as a Technical RUN engineer, providing workstation support in ASIA for our banking client. In this role, you will be responsible for handling and resolving all production support activities...

We are hiring for t ,- Genesys IVR-SFDC Integration using APIs- Member profile details- Authentication- Intelligent Routing- CTI for Agent Screen Pop up.- Genesys Voice mail to Email Integration for auto ticketing.- Customized UI for Wrap up codes integrated with SFDC.- Genesys- Fi-Serve Integration using Audio codes SBC & ATA.- Phone banking over WAN / SIP...

We are hiring for t ,Genesys IVR-SFDC Integration using APIsMember profile detailsAuthenticationIntelligent RoutingCTI for Agent Screen Pop up.Genesys Voice mail to Email Integration for auto ticketing.Customized UI for Wrap up codes integrated with SFDC.Genesys- Fi-Serve Integration using Audio codes SBC & ATA.Phone banking over WAN / SIP Cloud.Forward and...

The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

Job DescriptionThe Desktop Support Technician serves as the first point of contact for IT related support,providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing,maintaining, and upgrading all PC hardware and equipment to ensure optimal workstationperformance, hardware, software, printing, connectivity, mobile...

We are hiring for t ,Genesys IVR-SFDC Integration using APIsMember profile detailsAuthenticationIntelligent RoutingCTI for Agent Screen Pop up.Genesys Voice mail to Email Integration for auto ticketing.Customized UI for Wrap up codes integrated with SFDC.Genesys- Fi-Serve Integration using Audio codes SBC & ATA.Phone banking over WAN / SIP Cloud.Forward and...

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere...

Job DescriptionDesktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring...

Job DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...

Job Description• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

Job DescriptionWe are seeking a dedicated L1 Support professional with expertise in BMC Remedy to join our client. As an L1 Support for Remedy, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding BMC Remedy applications and systems. Your role will involve troubleshooting issues, resolving...

Job DescriptionRole and Responsibilities• Provide assistance, knowledge and user support in all aspects of IT .• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.• Install standard business desktop/laptop Images to an agreed standard.• Configure and install appropriate hardware/software to the user’s desktop...

Job DescriptionBackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The...

Hello Connections,Greetings from Tekgence Inc,We have immediate openings for one of our reputed clients,Job Description:Role : L2 Application SupportLocation : NoidaExperience: 4+yrsMust Have :-Unix OR Linux, Java application Support, shell & Perl scripting, python, NOSQL database (BSS OR IOT Domain).·Need to be very good in Unix/ Linux·Java based...

Job DescriptionWe are seeking a dedicated L1 Support professional with expertise in IFS (Integrated Financial System) to join our client. As an L1 Support for IFS, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding IFS applications and systems. Your role will involve troubleshooting issues,...