Quality Assurance Lead

1 week ago

Delhi, India Tata Play Fiber Full time

HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team Hussle Period – Minimum 8 productive hours a day and 5 days a weekIndustry Exp : Preferably in telecommunicationsJob descriptionConduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus billing reconciliation.Perform call centre process audits covering call quality compliance, tagging accuracy, training process efficacy, and infrastructure integrity, alongside contract versus billing reconciliation.Audit complaint and escalation management processes, ensuring workflow routing correctness, Service Level Agreement (SLA), and escalation matrix configuration accuracy.Conduct Interactive Voice Response (IVR) audits to assess connectivity and workflow efficiency. Audit self-help channels for connectivity, uptime, and routing accuracy of customer inputs.Share workflow development inputs based on audit findings.Analyze customer voice data and correlate with audit findings to determine performance metrics. Drive Net Promoter Score (NPS) improvement initiatives for the organization.Conduct periodic audits of critical reports to ensure timely availability and accuracy.Manage end-to-end training for new call centre agents and monitor their performance qualityInterested please contact at RegardsSabita Roy

  • Quality Assurance Lead

    4 days ago

    New Delhi, India Tata Play Fiber Full time

    HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...

  • Quality Assurance Lead

    1 week ago

    New Delhi, India AutoRABIT Full time

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  • Head of Quality Assurance

    1 week ago

    Delhi, Delhi, India Progressive Steel Automotive Solution Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Head of Quality Assurance. The position is located in Delhi, India. The Head of Quality Assurance will oversee daily operations of the quality assurance department, ensure compliance with industry standards, and manage quality auditing and control...

  • Quality Assurance

    2 weeks ago

    Delhi, Delhi, India Varun Chandra Development and Construction LLP Full time ₹ 2,16,000 - ₹ 3,60,000 per year

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    16 hours ago

    Delhi, India XPO Full time

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  • Quality Assurance Lead

    1 week ago

    Delhi, Delhi, India The Techgalore Full time ₹ 12,00,000 - ₹ 36,00,000 per year

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    4 days ago

    New Delhi, India Talent Corner HR Services Pvt Ltd Full time

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    1 week ago

    Delhi, India CareerXperts Consulting Full time

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  • Quality Assurance Engineer

    1 week ago

    Delhi, India CareerXperts Consulting Full time

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  • Quality Assurance Engineer

    7 days ago

    Delhi, India CareerXperts Consulting Full time

    Software Quality Assurance (QA) EngineerAt CareerXperts Workforce Solutions, we’re looking for a detail-oriented and passionate Software Quality Assurance Engineer to join one of our reputed technology clients.Qualification: B.E / B.Tech / M.Tech / MCA in Computer Science or related fieldKey Responsibilities:- Design, develop, and execute manual and...