Quality Assurance Lead

10 hours ago

Delhi, Delhi, India The Techgalore Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Qualifications & Experience

  • At least 5 years of experience in software testing, with 2+ years in ServiceNow testing.
  • Strong knowledge of ITSM, ITOM, HRSD, CSM, and SecOps modules.
  • Experience with ServiceNow Automated Test Framework (ATF) is a must.
  • Proficiency in test management tools such as JIRA, ServiceNow Test Management, or similar platforms.
  • Familiarity with Agile, Scrum, and DevOps testing methodologies.
  • Hands-on experience with API testing, performance testing, and security validation.
  • ServiceNow certifications (CIS, CSA, ATF) are a plus.

Employment Type: 6-Month Contract

Role Overview

We are looking for an experienced Quality Assurance Lead to develop and oversee testing strategies for ServiceNow-based solutions and custom applications. In this role, you will work closely with development teams, analysts, and stakeholders to ensure system functionality, security, and efficiency. You will be responsible for functional, non-functional, and integration testing, ensuring the platform meets operational and business objectives.

Key Responsibilities:

Test Planning & Execution

  • Develop and implement a comprehensive testing approach for ServiceNow applications, covering functional, performance, regression, and automation testing.
  • Create and execute both manual and automated test cases to validate system stability and compliance with business requirements.
  • Utilize testing frameworks such as ServiceNow Automated Test Framework (ATF), Selenium, or similar tools to optimize test coverage.

Collaboration & Compliance

  • Partner with ServiceNow architects, developers, and analysts to validate requirements and solution designs.
  • Implement and uphold quality assurance standards in alignment with ITSM, ITOM, HRSD, and other ServiceNow modules.
  • Support User Acceptance Testing (UAT) by coordinating with stakeholders to facilitate smooth approvals.

Non-Functional & Integration Testing

  • Conduct security reviews to identify vulnerabilities and compliance gaps.
  • Validate authentication workflows, role-based access, and data protection measures.
  • Perform integration testing for ServiceNow and external applications via APIs, MID Servers, and data exchange mechanisms.
  • Test REST/SOAP integrations to ensure seamless data flow across systems.

Automation & Continuous Testing

  • Enhance automation processes and integrate testing within DevOps pipelines.
  • Manage defect tracking, analyze root causes, and work with development teams to resolve issues.
  • Generate quality reports, track testing KPIs, and assess defect trends.

Performance & Quality Targets

Metric

Target

Test Coverage

≥ 95%

Defects Identified Pre-UAT

≥ 90%

Automation Implementation

≥ 70%

UAT First-Pass Approval

≥ 90%

Integration Testing Success Rate

≥ 95%

Production Defect Leakage

≤ 2%

  • Head of Quality Assurance

    17 hours ago

    Delhi, Delhi, India Progressive Steel Automotive Solution Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Head of Quality Assurance. The position is located in Delhi, India. The Head of Quality Assurance will oversee daily operations of the quality assurance department, ensure compliance with industry standards, and manage quality auditing and control...

  • Quality Assurance

    6 days ago

    Delhi, Delhi, India Varun Chandra Development and Construction LLP Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    Quality Assurance (QA) Responsibilities:Develop, implement, and maintain quality assurance processes to ensure compliance with industry standards, company policies, and regulatory requirements.Conduct audits and inspections to assess compliance with established quality standards.Collaborate with cross-functional teams, including production, engineering, and...

  • Quality Assurance Engineer

    17 hours ago

    Delhi, Delhi, India Pristine Water Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job location:New DelhiJob OverviewWe are seeking a skilled and detail-orientedQuality Assurance**professionals to oversee the quality management activities for our company. The Quality Assurance Manager will be responsible for ensuring that all products meet or exceed our company's quality standards, as well as client specifications. This role requires a...

  • Quality Assurance Executive

    6 days ago

    Delhi, Delhi, India Oh Deli Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Quality Assurance Executive located in Delhi, India. The Quality Assurance Executive will be responsible for overseeing quality control processes, ensuring compliance with quality standards, conducting quality audits, and managing quality assurance systems. The role involves routine inspections, testing...

  • Quality Assurance Manager

    17 hours ago

    Delhi, Delhi, India Reliant Packaging Films Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionReliant Packaging Films Ltd. has been in the manufacturing business for 10 years. Our factory is located at the 60th km stone on the Delhi Jaipur Highway (NH-8) in Village Bilaspur, Dist. Gurgaon, Haryana, India. We are dedicated to delivering high-quality packaging films and take pride in our commitment to excellence and innovation.Role...

  • Quality Assurance Analyst

    1 week ago

    Delhi, Delhi, India Gravyn Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionGravyn is built to digitize and elevate the workplace, helping organizations move from manual, fragmented routines to a seamless, modern way of working. We focus on clarity, speed, and simplicity—so teams can operate smarter, collaborate better, and raise the bar of everyday work.Role DescriptionThis is a contract role for a Quality...

  • Quality Assurance Specialist

    21 hours ago

    Delhi, Delhi, India BillCut Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt , we are creators, problem-solvers, and curious minds united by a goal to change how India handles debt. We create smart, simple solutions that prioritize people, making money management less stressful. Our mission is to help every Indian reduce high-interest credit through low-interest EMI plans using seamless technology and trusted...

  • Quality Assurance Executive

    2 weeks ago

    Delhi, Delhi, India AKU'S Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionAKU'S was founded in 2017, and our first dine-in outlet opened in Defence Colony Main Market in January 2018. AKU'S is a Quick Service Restaurant (QSR) brand committed to offering authentic burgers made with real ingredients. We proudly embrace the motto, "Real Ingredients Taste Better," and aim to challenge the giants of the QSR industry...

  • Quality Assurance

    7 hours ago

    Delhi, Delhi, India Selective Placement Consultants Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:Quality Control Monitoring: Regularly reviewing and verifying analytical data generated by laboratory technicians to identify potential errors, inconsistencies, or deviations from established quality standards. Standard Operating Procedure (SOP) Compliance: Ensuring all laboratory staff strictly follow established SOPs for sample handling,...

  • Software Quality Assurance Engineer

    1 week ago

    Delhi, Delhi, India Ayukriyam Innovations Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAyukriyam Innovations Pvt Ltd is a deep-tech spin-off from the Molecular Imaging & Diagnostics Lab at the Indian Institute of Technology Delhi. We are committed to transforming healthcare diagnostics through cutting-edge technologies, focusing on AI-assisted disease diagnosis and automation to streamline diagnostic workflows. Our...