Quality Assurance Lead
4 days ago
HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team Hussle Period – Minimum 8 productive hours a day and 5 days a weekIndustry Exp : Preferably in telecommunicationsJob description- Conduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus billing reconciliation. - Perform call centre process audits covering call quality compliance, tagging accuracy, training process efficacy, and infrastructure integrity, alongside contract versus billing reconciliation. - Audit complaint and escalation management processes, ensuring workflow routing correctness, Service Level Agreement (SLA), and escalation matrix configuration accuracy. - Conduct Interactive Voice Response (IVR) audits to assess connectivity and workflow efficiency. Audit self-help channels for connectivity, uptime, and routing accuracy of customer inputs. - Share workflow development inputs based on audit findings. - Analyze customer voice data and correlate with audit findings to determine performance metrics. Drive Net Promoter Score (NPS) improvement initiatives for the organization. - Conduct periodic audits of critical reports to ensure timely availability and accuracy. - Manage end-to-end training for new call centre agents and monitor their performance qualityInterested please contact at 9007377402RegardsSabita Roy
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Quality Assurance Lead
1 week ago
New Delhi, India AutoRABIT Full timeAutoRABIT ProfileAutoRABIT is the leader in DevOps and CI/CD for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT’ s highly scalable framework covers the entire DevOps cycle, which makes it the favorite platform for...
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Quality Assurance Specialist
4 days ago
New Delhi, India Talent Corner HR Services Pvt Ltd Full timeQuality Assurance (QA) ManagerLocation:Baddi, Himachal Pradesh Experience:Minimum 5 years in Quality Assurance Qualification:Bachelor’s degree in Engineering or a related field Salary 20 to 45000 per monthKey Responsibilities: Lead and maintain the Quality Management System (QMS). Implement and enforce SOPs across departments. Manage internal, customer,...
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Quality Assurance Automation Lead
1 week ago
New Delhi, India VAYUZ Technologies Full timeWe are seeking a highly skilled and experienced QA - Automation Lead to join our technology team. The ideal candidate will have strong hands-on experience in QA automation (web, API, mobile). Proficiency in at least one programming language for automation (Java, Python, JavaScript, etc.) and who have led a team. Key Responsibilities: Test Automation &...
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Quality Assurance Manager
4 days ago
New Delhi, India HR Yaar Full timeQuality Assurance Manager - API Title:Quality Assurance Manager - API (Lead Auditor Certification) Location:Verna, Goa Experience:10 - 15+ years of experience in Quality Assurance (with API experience)OVERVIEW We are seeking an experienced and detail-oriented QMS Head to lead our Quality Management initiatives and ensure compliance with the highest...
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Quality Assurance Manager
2 days ago
New Delhi, India HR Yaar Full timeQuality Assurance Manager - APITitle:Quality Assurance Manager - API (Lead Auditor Certification) Location:Verna, Goa Experience:10 - 15+ years of experience in Quality Assurance (with API experience)OVERVIEW We are seeking an experienced and detail-oriented QMS Head to lead our Quality Management initiatives and ensure compliance with the highest...
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Senior Quality Assurance Engineer Lead
4 weeks ago
New Delhi, India NextHire (Part of Algotale Group) Full timeJob Title: Quality Engineering LeadLocation: Chandigarh, IndiaTo apply, fill out this Google formhttps://forms.gle/kiAWDXmUa9JFsfv68About the RoleWe are looking for an experienced Quality Engineering Lead to drive the strategy, execution, and continuous improvement of quality assurance across diverse client engagements. This role blends technical expertise,...
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Senior Quality Assurance Engineer Lead
4 weeks ago
New Delhi, India NextHire (Part of Algotale Group) Full timeJob Title:Quality Engineering Lead Location:Chandigarh, IndiaTo apply, fill out this Google form https://forms.gle/kiAWDXmUa9JFsfv68About the Role We are looking for an experiencedQuality Engineering Leadto drive the strategy, execution, and continuous improvement of quality assurance across diverse client engagements. This role blendstechnical expertise,...
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Quality Assurance Engineer
4 days ago
New Delhi, India PIXSTER STUDIO Full timeRole Overview:As a Quality Assurance (QA) Engineer at Pixster Studio, you will play a crucial role in ensuring the quality and reliability of our diverse range of applications. You will collaborate closely with our development and product teams to identify issues, implement testing strategies, and uphold the high standards our users expect.Responsibilities:...
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Quality Assurance Lead
2 days ago
New Delhi, India Frugal Testing Full timeLocation: Gachibowli, HyderabadWork Mode: Work from OfficeExperience : 8- 15 yrsInterview Mode: Face-to-FaceInterview Date: 11th Nov- 14th Nov (sat & Sun week off)Timings: 11 AM - 5 PM (2PM-3PM are office Lunch timings)Role & responsibilities- Senior QA activities for multiple projects; develop and implement test strategies, plans, and processes; collaborate...
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Quality Assurance Lead
1 week ago
Delhi, India Tata Play Fiber Full timeHiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...