Customer Support Engineer(freshers)
4 weeks ago
Customer Support Engineer(freshers)
Job Description
• You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
• Understanding the tickets and issue those tickets to the concerned person.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive experience.
• Supporting your colleagues with peer learning, and being open to feedback from others
Requirements
• Experience : Fresher to 1 year of experience
• Work with the team to obtain an in-depth understanding of the product.
• Excellent written and verbal communication skills in English
• An affinity for offering excellent customer service
• Positive and resilient attitude
• Great teamwork skills
• Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
• Background in IT is a big plus.
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