Customer Support Engineer(freshers)

1 month ago


Kochi, India Feathersoft Info Solutions Private Limited Full time

Customer Support Engineer(freshers)


Job Description

• You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.

• Understanding the tickets and issue those tickets to the concerned person.

• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Ensuring a high level of customer service and a positive experience.

• Supporting your colleagues with peer learning, and being open to feedback from others

Requirements

• Experience : Fresher to 1 year of experience

• Work with the team to obtain an in-depth understanding of the product.

• Excellent written and verbal communication skills in English

• An affinity for offering excellent customer service

• Positive and resilient attitude

• Great teamwork skills

• Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.

• Background in IT is a big plus.



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