Support Engineer
2 weeks ago
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Responsibilities
Manage customer expectations regarding estimated response times for issue resolution Gather all the required information needed and provide to next level support (L2) for quick/accelerated investigation and to deliver fixes within SLA timelines To support/resolve software and technical questions from the end users of the client efficiently and effectively On need basis, discuss with the business teams to seek additional details about the issue. Prioritise the ticket with the right severity levels based on business impact understanding from the client. Collaborate with all the product support team members to properly manage client inquiries and escalate when appropriate. Own software product issues of the client from initial reporting to resolution, communicating the progress/resolutions on a regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the software product and also the app server and perform the initial investigationRequirements
Relevant application support experience and strong client interaction experience, troubleshooting skill. Preferred prior experience in L2 support in production software Experience in any technical languages preferably PHP, Node, Javascript, Html and experience in database technologies. Communicating with clients (verbal & written) and possess strong active listening skills Flexible to work in 24/7 environment (Rotational shifts)-
Development Support Engineer
4 weeks ago
Kochi, India Xerox Full timeGeneral InformationPress space or enter keys to toggle section visibilityCity Kochi State/Province Kerala Country India Department Design & Development Engineering Date Thursday, April 25, 2024 Working time Full-time Ref# 20032316 Job Level Individual Contributor Job Type Experienced Job Field Design & Development Engineering Seniority Level...
-
Service and Support Engineer
2 months ago
Kochi, India PaulCart E Commerce Pvt. Ltd. Full timeService and Support Engineer A Software Support Engineer is responsible for providing technical support to clients in offline and remotely. Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. Job description . Build personalized...
-
Service and Support Engineer
2 weeks ago
kochi, India PaulCart E Commerce Pvt. Ltd. Full timeService and Support Engineer A Software Support Engineer is responsible for providing technical support to clients in offline and remotely. Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved.Job description. Build personalized...
-
Technical Support Engineer
1 month ago
Kochi, India Feathersoft Info Solutions Private Limited Full timeTechnical Support EngineerJob DescriptionExperience : 2 - 5YearsRequired Skills :• Good knowledge in ms sql• Previous experience in healthcare\payment domain• Knowledge in data integration concepts(Out of the box thinking)• Experience in ticketing system such as JIRA and Zendesk• Good communication level and able to coordinate deployments and data...
-
Lead-IT Support/ Desktop Support Engineer
3 weeks ago
Kochi, India Mantle Solutions Private Limited Full timeLead-IT Support/ Desktop Support Engineer Job Title: Lead-IT Support/ Desktop Support Engineer Location: Lulu Cyber Tower 2, Infopark, Cochin Experience:7-9 years of work experience in the field of IT support Qualification: MCA/ B.tech-Computer IT certifications like CCNA, RHCE will be an added advantage Duties And Responsibilities Looking for...
-
Lead-IT Support/ Desktop Support Engineer
2 weeks ago
kochi, India Mantle Solutions Private Limited Full timeLead-IT Support/ Desktop Support Engineer Job Title: Lead-IT Support/ Desktop Support EngineerLocation: Lulu Cyber Tower 2, Infopark, CochinExperience:7-9 years of work experience in the field of IT supportQualification: MCA/ B.tech-ComputerIT certifications like CCNA, RHCE will be an added advantageDuties And ResponsibilitiesLooking for a...
-
Technical Support Engineer
2 months ago
Kochi, India Feathersoft Info Solutions Private Limited Full timeTechnical Support Engineer Job Description Experience : 2 - 5Years Required Skills : • Good knowledge in ms sql • Previous experience in healthcare\payment domain • Knowledge in data integration concepts(Out of the box thinking) • Experience in ticketing system such as JIRA and Zendesk • Good communication level and able to...
-
Technical Support Engineer
2 months ago
kochi, India Feathersoft Info Solutions Private Limited Full timeTechnical Support Engineer Job DescriptionExperience : 2 - 5YearsRequired Skills : • Good knowledge in ms sql • Previous experience in healthcare\payment domain • Knowledge in data integration concepts(Out of the box thinking) • Experience in ticketing system such as JIRA and Zendesk • Good communication level and able to coordinate...
-
Application Support Engineer
1 week ago
kochi, India G10X Full timeApplication Support Engineer Exp: 4 to 10 yrs Work Location: Kochi / Remote Work Timing: 1 PM to 10 PM least 4+ years experience in Application Support of SQL Background solving, Troubleshooting and Resolution. cause analysis skills, 5 Whys, Problem management skills etc monitoring of Application and Infrastructure state. Alert response. tasks to keep...
-
Support Engineer( Dot Net)
1 month ago
Kochi, India Onesoft Technologies LLP Full timeSupport Engineer( Dot Net) Job Title : Support Engineer( Dot Net) Job Description: We are seeking a proactive and customer-focused Support Engineer with expertise in .NET technologies to join our support team. As a Support Engineer, you will be responsible for providing technical assistance to customers, troubleshooting issues related to our...
-
Support Engineer( Dot Net)
4 weeks ago
kochi, India Onesoft Technologies LLP Full timeSupport Engineer( Dot Net) Job Title : Support Engineer( Dot Net)Job Description:We are seeking a proactive and customer-focused Support Engineer with expertise in .NET technologies to join our support team. As a Support Engineer, you will be responsible for providing technical assistance to customers, troubleshooting issues related to our...
-
Lead-IT Support/ Desktop Support Engineer
2 weeks ago
Kochi, India Mantle Solutions Private Limited Full timeLead-IT Support/ Desktop Support EngineerJob Title: Lead-IT Support/ Desktop Support EngineerLocation: Lulu Cyber Tower 2, Infopark, CochinExperience:7-9 years of work experience in the field of IT supportQualification: MCA/ B.tech-ComputerIT certifications like CCNA, RHCE will be an added advantageDuties And ResponsibilitiesLooking for a well-qualified lead...
-
Mobile Application Support Engineer
1 month ago
Kochi, India Emsyne Technologies Privated Limited Full timeMobile Application Support EngineerExperience: 1 to 3 yearsResponsibilities:Supporting and Guiding new and existing customers via email, call, Google meet, etc.Identifying customers needs, clarify information, research, provide solutions and/or alternatives.Documentation, recording and updating incidents and issues reported by customers.Coordination with...
-
Customer Support Engineer(freshers)
2 months ago
kochi, India Feathersoft Info Solutions Private Limited Full timeCustomer Support Engineer(freshers) Job DescriptionYou will deliver Tier I technical support for customers and escalate critical issues to Tier II support.Understanding the tickets and issue those tickets to the concerned person.Providing accurate, valid, and complete information by using the right tools, methods, and processes.Ensuring a high...
-
Customer Support Engineer(freshers)
2 months ago
Kochi, India Feathersoft Info Solutions Private Limited Full timeCustomer Support Engineer(freshers) Job Description • You will deliver Tier I technical support for customers and escalate critical issues to Tier II support. • Understanding the tickets and issue those tickets to the concerned person. • Providing accurate, valid, and complete information by using the right tools, methods, and...
-
Mobile Application Support Engineer
2 months ago
Kochi, India Emsyne Technologies Privated Limited Full timeMobile Application Support Engineer Experience: 1 to 3 years Responsibilities: Supporting and Guiding new and existing customers via email, call, Google meet, etc. Identifying customers needs, clarify information, research, provide solutions and/or alternatives. Documentation, recording and updating incidents and issues reported by customers....
-
Mobile Application Support Engineer
2 months ago
kochi, India Emsyne Technologies Privated Limited Full timeMobile Application Support Engineer Experience: 1 to 3 yearsResponsibilities:Supporting and Guiding new and existing customers via email, call, Google meet, etc.Identifying customers needs, clarify information, research, provide solutions and/or alternatives.Documentation, recording and updating incidents and issues reported by...
-
IT Support
1 month ago
Kochi, India EnergyScape Renewables Full timeJob Position: IT Support EnergyScape Renewables A leader in Solar Design & Engineering Services, we provide solar PV designs, drafting, modeling, engineering, and quality-checking services to some of the leading solar installation companies in the USA. This rapidly growing company has had historical success in all markets and is looking to continually grow...
-
Automation Support Engineer
3 weeks ago
Kochi, India Intelligent Office Full timeKey ResponsibilitiesThe Automation support engineerwill be and will be accountable for monitoring and handling user issues of implemented RPA Solutions in a timely manner based on the agreed business services levels.The role demands a goodlevel of technical skill in understanding applications, network, databases, servers, and storage troubleshooting and...
-
Technical Support Engineer
1 week ago
Kochi, India Infrared Power Techsol Pvt. Ltd. Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers‘ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Job Location:...