Customer Support Trainee
4 weeks ago
**Company Name - Tekosol IT Solutions**
**Job Title - Customer Support Executive**
**Job Location
- Cochin, Kerala**
**Experience
- Fresher/6 months experience**
L1 staff job description:
1. Coordinating with Theatre operations team to solve L1 issues. Eg: Basic POS troubleshooting.
2. Coordinating with client IT team for basic configurations and troubleshooting.
3. User access creation and modification.
4. Coordinating with distributors to resolve reporting issues.
5. Basic configurations in Vista. Eg: Discounts, item creations etc.
6. Assisting in IT audits.
7. Actively monitoring the support requests.
Good command over English.
Good communication skills.
Team Player
Ability to work with schedules and under pressure.
Bachler’s degree, Preferably in IT, Certifications will be an added advantage
Working with overseas clients
Defined carrier paths.
Benefits.
Huge learning opportunities
Cochin-Kerala
**Salary**: ₹7,500.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- .NET: 1 year (preferred)
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