Customer Support Officer
4 weeks ago
1. Customer Interaction:
- Provide product information, answer queries, and offer solutions to meet customer needs.
- Handle and resolve customer complaints, ensuring a positive resolution and maintaining customer satisfaction.
2. Retail Operations Support:
- Collaborate with the retail team to ensure smooth operations and efficient customer service delivery.
- Assist customers in navigating the store, locating products, and understanding promotions or discounts.
- Process customer transactions, returns, and exchanges accurately using the retail point-of-sale (POS) system.
3. Communication and Coordination:
- Communicate effectively with customers, team members, and other departments to address issues and share relevant information.
- Coordinate with other departments to escalate complex issues or provide additional support as needed.
4. Customer Feedback and Improvement:
- Gather and analyze customer feedback to identify areas for improvement in products or services.
- Provide insights and suggestions for enhancing the overall customer experience and operational efficiency.
5. Compliance and Policies:
- Ensure adherence to company policies and procedures related to customer interactions and retail operations.
- Stay informed about product updates, promotions, and relevant policies to provide accurate information to customers.
6. Primary document collection and analysis.
**Salary**: From ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- customer support officer: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Kochi, Kerala (required)
Ability to Relocate:
- Kochi, Kerala: Relocate before starting work (required)
Work Location: In person
Application Deadline: 23/02/2024
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