
Senior Telemarketing Executive
3 weeks ago
Role Overview
As a Senior Telemarketing Executive, you will lead customer acquisition efforts for our broadband/WiFi services. You will be responsible not only for driving tele-sales performance but also for guiding a team of tele-callers, handling escalated calls, and ensuring sales targets are consistently achieved.
Key Responsibilities
- Handle outbound sales calls and convert qualified leads into new broadband customers.
- Manage inbound sales inquiries and ensure high conversion rates.
- Train, mentor, and monitor junior telecallers to improve their call handling and closing skills.
- Maintain and update lead databases/CRM with accurate call records and follow-up actions.
- Generate appointments for field sales/installation teams where required.
- Pitch broadband plans, upsell higher speed packages, and promote bundled OTT/IPTV benefits.
- Manage escalated customer queries with professionalism.
- Track team performance against weekly/monthly sales targets and report to Sales Manager.
- Share feedback on market/customer trends to improve plans and offers.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
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