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Collections Specialist

3 months ago

Bengaluru, India Sphera Full time
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

Collections SpecialistAs the Collections Specialist, you will have the opportunity to be part of a global accounts receivable team while working closely with our revenue, inside sales, account managers, and general ledger teams. This role will perform a combination of accounts receivable tasks with a focus on cash collections. It will also perform cash applications and support the customer portal management functions

ResponsibilitiesCollectionsWork closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to dateManage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balancesKeep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always availableInvestigate and resolve internal and external customer inquiries related to invoice status and issuesProvide customers with statements, invoices, and assistance as needed to facilitate paymentsNotify sales team of delinquent accounts and any actions being takenTimely escalate accounts for assistance when issues are identified or where appropriate

Cash ReceiptsReview daily bank activity and apply cash receipts to customer invoicesReview and reconcile customer overpays, short pays and discrepanciesFollow up with customers to obtain sufficient remittance advices to accurately post cash received

PortalsUploading daily/monthly invoices to customer-specific EDI Systems and web portals, including understanding the submission requirements of each customerTracking invoice submission/paymentsManage collections efforts for customers utilizing portalsResolve customers requests for vendor documentation – providing company information as requiredResolve discrepancies between invoices and purchase ordersWork closely with Billing team to resolve issues, including missing or incorrect customer data, lack of POs, expired Pos etc

OtherData entry, filing and general administrative tasksSupport shared mailboxUnderstand, analyze, and suggest process improvementsAssist in accounting projects as neededMay be asked to assist in month and year-end close and account reconciliation processesPerforms other duties as required

Previous Experience And Skills2-5 years of cash collections or Accounts Receivable experience, preferredPrevious experience with NetSuite and Salesforce is preferred, otherwise, able to learn new ERP systems quicklyProficiency with Microsoft Office suite, in particular, Excel, Word, and OutlookStrong written and verbal communication skills with a focus on customer servicePositive attitude and strong teamwork skills with ability to establish and maintain positive and effective working relationshipsAbility to quickly understand customer issues and resolve in a professional mannerWorks independently and as part of the team