Call Quality Analyst

Job Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...

Job Description: Job Role:Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reportsJob Descriptions:1. Perform call audits according to defined parameters and standards and monitoring formats...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Job Description: Job Descriptions: 1. Perform call audits according to defined parameters and standards and monitoring formats and provide data to management. 2. Monitor performance of call responses and provide actionable data to internal stakeholders. 3. Coordinate and facilitate quality sessions, provide feedback to process owners and assist in...

Perform call audits according to definedparameters and standards and monitoring formats and provide data tomanagement. 2. Monitor performance of callresponses and provide actionable data to internalstakeholders. 3. Coo "MicrosoftExcel,Google"

1.Perform call audits according to definedparameters and standards and monitoring formats and provide data tomanagement. 2. Monitor performance of callresponses and provide actionable data to internalstakeholders. 3. Coo "MicrosoftExcel,Google"

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. *Should have excellent Verbal skills *Working on Call monitoring/ Call barging/call Calibrations **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day...

**Call Center Representative Qualifications/Skills**: - Know about Digital Marketing and website creation. - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job...

**Call Center Representative Qualifications/Skills**: - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job Types**: Full-time, Part-time, Regular / Permanent,...

Position Overview:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

Uvertecch Solutions Private Limited Office: - 2nd Floor, F-2, Sector-3 Behind HCL Building Near Sec-16 metro station. Company-Uvertecch Solutions Private Limited Gender-Both Education-12th Pass English-Good English Understanding Experience-Freshers Can Apply Working days - 6days working Shift-Day Shift Quality Assessor Department-Sales &...

Call Center Representative Qualifications/Skills: Know about Digital Marketing and website creation. Excellent verbal communication skills Telephone skills Friendly and pleasant manner Data entry skills Typing and word processing skills Documentation skills Active listening skills Attention to detail Problem solving skillsJob Types: Full-time, Permanent,...

About the internship:Are you a detail-oriented individual with a passion for ensuring quality in software products? Brihat Infotech Private Limited is looking for a Quality Analyst intern to join our dynamic team. As a Quality Analyst intern, you will have the opportunity to learn and develop your skills in Manual Testing, Quality Assurance/Quality Control...

About the internship:Are you a detail-oriented individual with a passion for ensuring quality in software products? Brihat Infotech Private Limited is looking for a Quality Analyst intern to join our dynamic team. As a Quality Analyst intern, you will have the opportunity to learn and develop your skills in Manual Testing, Quality Assurance/Quality Control...

About the internship:Are you a detail-oriented individual with a passion for ensuring quality in software products? Brihat Infotech Private Limited is looking for a Quality Analyst intern to join our dynamic team. As a Quality Analyst intern, you will have the opportunity to learn and develop your skills in Manual Testing, Quality Assurance/Quality Control...

Job Title: Quality AnalystCompany: Tech Solutions LtdLocation: Noida, IndiaExperience: 5+ yearsWork Schedule: (6 days Working in one week)About the role:Collaborate with the development team to ensure products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts for comprehensive and...

**Position Overview**:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

Role: Lead QA No of Opening: 5 Location: Noida Work Model: Work From Office Experience: 5-7 Years Job Summary: We are seeking an experienced and highly skilled Quality Analyst Lead to oversee our QA team in both automation and manual testing. The ideal candidate will possess strong expertise in API testing and be responsible for ensuring the highest...