Call Quality Analyst

Job Description: Job Descriptions: 1. Perform call audits according to defined parameters and standards and monitoring formats and provide data to management. 2. Monitor performance of call responses and provide actionable data to internal stakeholders. 3. Coordinate and facilitate quality sessions, provide feedback to process owners and assist in...

Perform call audits according to definedparameters and standards and monitoring formats and provide data tomanagement. 2. Monitor performance of callresponses and provide actionable data to internalstakeholders. 3. Coo "MicrosoftExcel,Google"

Position Overview:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

Call Center Representative Qualifications/Skills: Know about Digital Marketing and website creation. Excellent verbal communication skills Telephone skills Friendly and pleasant manner Data entry skills Typing and word processing skills Documentation skills Active listening skills Attention to detail Problem solving skillsJob Types: Full-time, Permanent,...

About the internship:Are you a detail-oriented individual with a passion for ensuring quality in software products? Brihat Infotech Private Limited is looking for a Quality Analyst intern to join our dynamic team. As a Quality Analyst intern, you will have the opportunity to learn and develop your skills in Manual Testing, Quality Assurance/Quality Control...

About the internship:Are you a detail-oriented individual with a passion for ensuring quality in software products? Brihat Infotech Private Limited is looking for a Quality Analyst intern to join our dynamic team. As a Quality Analyst intern, you will have the opportunity to learn and develop your skills in Manual Testing, Quality Assurance/Quality Control...

About the internship:Are you a detail-oriented individual with a passion for ensuring quality in software products? Brihat Infotech Private Limited is looking for a Quality Analyst intern to join our dynamic team. As a Quality Analyst intern, you will have the opportunity to learn and develop your skills in Manual Testing, Quality Assurance/Quality Control...

Job Title: Quality AnalystCompany: Tech Solutions LtdLocation: Noida, IndiaExperience: 5+ yearsWork Schedule: (6 days Working in one week)About the role:Collaborate with the development team to ensure products are designed and created with the highest quality standards.Develop and document test plans, test cases, and test scripts for comprehensive and...

Role: Lead QA No of Opening: 5 Location: Noida Work Model: Work From Office Experience: 5-7 Years Job Summary: We are seeking an experienced and highly skilled Quality Analyst Lead to oversee our QA team in both automation and manual testing. The ideal candidate will possess strong expertise in API testing and be responsible for ensuring the highest...

Description : Crowe is looking to hire a Sr. Quality Assurance Analyst in our Product Engineering practice. This individual will be a part of a product focused Scrum team that is responsible for enhancing and maintaining the CPASA product used by Financial Services. This individual should have passion for improving software quality. The individual would...

Hello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Customer Success at Innovaccer Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate...

Overview Pearson VUE's Channel Quality department interface with internal staff, test centre staff and sponsors to investigate and report compliance with quality requirements within the Pearson VUE Testing Channel. The appointed individual will be responsible for ensuring test centres adhere to at least the minimum agreed standards of quality and...

OverviewPearson VUE's Channel Quality department interface with internal staff, test centre staff and sponsors to investigate and report compliance with quality requirements within the Pearson VUE Testing Channel.The appointed individual will be responsible for ensuring test centres adhere to at least the minimum agreed standards of quality and security as...

OverviewPearson VUE's Channel Quality department interface with internal staff, test centre staff and sponsors to investigate and report compliance with quality requirements within the Pearson VUE Testing Channel.The appointed individual will be responsible for ensuring test centres adhere to at least the minimum agreed standards of quality and security as...

OverviewPearson VUE's Channel Quality department interface with internal staff, test centre staff and sponsors to investigate and report compliance with quality requirements within the Pearson VUE Testing Channel.The appointed individual will be responsible for ensuring test centres adhere to at least the minimum agreed standards of quality and security as...

Roles and Responsibilities: Checking on the quality of calls of the agents Checking of the quality of emails and chats Document and report the feedback Quality Audit. Willing to work in night shift (24*7) Experience : 2- 4 years CTC : 1.2 LPA - 3 LPA Number of Openings : 6 Location : Noida Qualification : Graduate/Post graduate...

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

Job DescriptionConduct Transaction Quality AuditsConduct Audit Data Analysis & Error AnalysisProvide Transaction Quality MetricsProvide Feedback and suggestions for improvementPublish Dashboards at defined intervalsDrive Quality InitiativesProvide data inputs to internal stakeholdersFlexibility and Availability for any ad-hoc business requirementEnsure...

Job DescriptionConduct Transaction Quality AuditsPerform Audit Data Analysis & Error AnalysisPresent Transaction Quality MetricsOffer Feedback and recommendations for enhancementCreate Dashboards at specified intervalsLead Quality InitiativesSupply data inputs to internal stakeholdersBe Flexible and Available for any unforeseen business needsMaintain...