Call Quality Assessor

**Profile - Quality Assessor (BPO)** Qualification - Graduate Fresher's can apply Job location - Noida Sec - 2 Monitoring calls and providing actionable insights Maintaining excel sheets of clients Participates in design of call monitoring formats and quality standards Maintain quality standards Creative and analytical thinking Active Listener, Good...

**Profile - Quality Assessor (BPO)** Qualification - Graduate Fresher's can apply Job location - Noida Sec - 2 Monitoring calls and providing actionable insights Maintaining excel sheets of clients Participates in design of call monitoring formats and quality standards Maintain quality standards Creative and analytical thinking Active Listener, Good...

Job Description: Quality Assessor 6 days working Salary - 10-12K Job location - Noida (Onsite), Day shifts Freshers with good communication skills can apply - Monitor service and sales calls to assess employee performance. - Review a subset of agents’ conversations. - Accompany evaluations with meaningful and constructive feedback - Create reports that...

Job Description: Quality Assessor (Work From Office) 6 days working, Day shifts Salary - 10-12K Job location - Noida (Onsite) Freshers can apply - Monitoring calls and providing actionable insights - Maintaining Excel sheet of clients. - Participates in design of call monitoring formats and quality standards - Maintain quality standards - Improve call...

Job Description: Quality Assessor (Work From Office) 6 days working, Day shifts Salary - 10-12K Job location - Noida (Onsite) Freshers can apply - Monitoring calls and providing actionable insights - Maintaining Excel sheet of clients. - Participates in design of call monitoring formats and quality standards - Maintain quality standards - Improve call...

Job Description: Quality Assessor (Work From Office) 6 days working, Day Shifts Salary - 10K-12K Job location - Noida (Onsite) Fresher with Good English understanding can apply - Monitor service and sales calls. - Review a subset of agents’ conversations. - Create reports that reflect support performance - Contribute to the team culture in a positive...

Job Description: Quality Assessor (Work From Office) 6 days working, Day Shifts Salary - 10K-12K Job location - Noida (Onsite) Fresher with Good English understanding can apply - Monitor service and sales calls. - Review a subset of agents’ conversations. - Create reports that reflect support performance - Contribute to the team culture in a positive...

Job Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...

Job Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...

Job Description: Job Role:Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reportsJob Descriptions:1. Perform call audits according to defined parameters and standards and monitoring formats...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. *Should have excellent Verbal skills *Working on Call monitoring/ Call barging/call Calibrations **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day...

Job Description: Job Descriptions: 1. Perform call audits according to defined parameters and standards and monitoring formats and provide data to management. 2. Monitor performance of call responses and provide actionable data to internal stakeholders. 3. Coordinate and facilitate quality sessions, provide feedback to process owners and assist in...

**Call Center Representative Qualifications/Skills**: - Know about Digital Marketing and website creation. - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job...

**Call Center Representative Qualifications/Skills**: - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job Types**: Full-time, Part-time, Regular / Permanent,...

Position Overview:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

Call Center Representative Qualifications/Skills: Know about Digital Marketing and website creation. Excellent verbal communication skills Telephone skills Friendly and pleasant manner Data entry skills Typing and word processing skills Documentation skills Active listening skills Attention to detail Problem solving skillsJob Types: Full-time, Permanent,...

Looking for Process Trainer No. of positions - 8 **Job Description**: 1.Ableto take NHT batches 2.Identifies Training needs basis Call Audits 3.Regular feedback/Training on developmental areas. 4.Co-ordinates with operations for TNA 5.CoachExecutive on identified gap areas 6.Identifies Training needs basis call Audit. 7.Regular feedback/Training on...