Customer Service Team Lead

2 days ago


Ahmedabad, India CAVITAK Full time

Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical.

Responsibilities:

  • Lead and motivate a team to meet performance and customer satisfaction goals.
  • Conduct 1-2-1 sessions and team meetings to address performance and development.
  • Manage daily activities, ensuring SLAs are achieved and risks are mitigated.
  • Ensure team training and development plans are up-to-date.
  • Support business targets by fostering a performance-driven culture.
  • Handle escalations and report issues to senior management.

Requirements:

  • 1+ years of experience as a Team Manager in a contact centre.
  • Strong leadership, coaching, and communication skills.
  • Experience in customer service and managing escalations.
  • Energetic, creative, and solution-oriented.



  • Ahmedabad, Gujarat, India Accor Full time

    About the RoleAs a Customer Service Team Lead at Accor, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences. This is an exciting opportunity to join our team and make a real impact in the hospitality industry.About YouWe are looking for a highly motivated and experienced professional who can lead by example...


  • Ahmedabad, India CAVITAK Full time

    Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical. Responsibilities: Lead and...


  • Ahmedabad, India CAVITAK Full time

    Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical.Responsibilities:Lead and motivate a team...


  • Ahmedabad, India CAVITAK Full time

    Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical.Responsibilities:Lead and motivate a team...


  • Ahmedabad, Gujarat, India CAVITAK Full time

    Cavitak, a Value Added Technology Distribution Company, is seeking a highly motivated and experienced professional to lead our customer service team. Located in Ahmedabad, Gujarat, with a presence across PAN India, we offer an exciting opportunity for career growth and development.**Job Summary:**The ideal candidate will have 2+ years of experience as a Team...


  • Ahmedabad, Gujarat, India Riddhi Corporate Services Ltd Full time

    Riddhi Corporate Services Ltd is seeking an experienced Customer Support Team Lead to oversee the customer service process and manage a team of representatives.Job DescriptionThe ideal candidate will possess excellent product knowledge, have strong leadership skills, and be able to create policies and procedures to enhance customer support. Key...


  • ahmedabad, India CAVITAK Full time

    Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical. Responsibilities: Lead and motivate a...


  • ahmedabad, India CAVITAK Full time

    Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical.Responsibilities:Lead and motivate a team...


  • ahmedabad, India CAVITAK Full time

    Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical. Responsibilities: Lead and motivate a...


  • Ahmedabad, India Zealmax Ortho Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.About the company:Zealmax Innovations Pvt. Ltd., co-founded by distinguished IIM...


  • Ahmedabad, India Zealmax Ortho Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.About the company:Zealmax Innovations Pvt. Ltd., co-founded by distinguished IIM...


  • Ahmedabad, Gujarat, India Zealmax Ortho Full time

    The Zealmax Ortho team is seeking an experienced Customer Support Manager to lead support strategies, drive customer satisfaction, and optimize team performance through data-driven insights.Job Overview:We are a dynamic leader in the healthcare sector with a strong presence across two robust verticals: UltraCare PRO and Zealmax Ortho. Our ideal candidate...


  • ahmedabad, India Zealmax Ortho Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.About the company:Zealmax Innovations Pvt. Ltd., co-founded by distinguished IIM...


  • Ahmedabad, India Zealmax Ortho Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.About the company:Zealmax Innovations Pvt. Ltd., co-founded by distinguished IIM...


  • Ahmedabad, India Esmsys (Enterprise Service Management System) Full time

    **Main Activities**: - Understand and acquire thorough knowledge of various products of the company - Handling customer queries with right solutions - Resolve customer queries by understanding customer's pain points / issues and guiding him at all relevant stages of the process **What are we looking for**: - HSC or Graduate - Fresher / 01 year experience...


  • Ahmedabad, Gujarat, India Pacific Group of Companies Full time

    Pacific Group of Companies is a leading provider of outsourced accounting services, and we are seeking an experienced Accounting Team Lead to join our team.Job Description:We are looking for a highly skilled and motivated individual to lead our accounting team in providing top-notch financial services to our clients. As an Accounting Team Lead, you will be...


  • Ahmedabad, Gujarat, India Zealmax Ortho Full time

    About the RoleWe are seeking a Customer Support Manager to lead our support strategies, drive customer satisfaction, and optimize team performance through data-driven insights.Key Responsibilities:Develop and implement training programs to ensure consistent, high-quality customer service across various channels, including phone, email, and chat.Respond...

  • Team lead

    2 weeks ago


    Ahmedabad, India KellyOCG Full time

    About the company Kelly Outsourcing & Consulting Group (Kelly OCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently – through the services we deliver and the people we...

  • Team Lead

    2 weeks ago


    Ahmedabad, India KellyOCG Full time

    About the company Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently – through the services we deliver and the people we...

  • Team Lead

    3 weeks ago


    Ahmedabad, India KellyOCG Full time

    About the companyKelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently – through the services we deliver and the people we...