Customer Support Team Lead

3 weeks ago

Ahmedabad, India Zealmax Ortho Full time
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

About the company:

Zealmax Innovations Pvt. Ltd., co-founded by distinguished IIM Ahmedabad alumni Mr. Sugnesh Hirpara and Mr. Kartik Satasiya, has swiftly emerged as a dynamic leader in the healthcare sector. The company thrives across two robust verticals:

- UltraCare PRO: Established in 2012, UltraCare PRO is a premier health and wellness brand, officially recognized by the Ministry of Commerce and Industry, Government of India. It stands as a trailblazer in delivering cutting-edge solutions aimed at enhancing well-being. ( Website -- Zealmax Ortho: With over 15 years of expertise, Zealmax Ortho is a distinguished orthopedic implants manufacturer and exporter based in India. The company’s global reach spans 70+ countries, supported by a network of 100+ international distributors and 200+ domestic distributors. ( Website-

Key Responsibilities :

Seeking a Customer Support Manager for our UltraCare PRO vertical to lead support strategies, drive customer satisfaction, and optimize team performance through data-driven insights.

- Develop and implement training programs to ensure consistent, high-quality customer service across various channels, including phone, email, and chat.- Respond promptly and professionally to customer inquiries, leveraging in-depth product knowledge to resolve issues and enhance satisfaction.- Monitor and manage supplies inventory, anticipating team needs to support smooth operations.- Document and track all customer interactions and feedback in the CRM system, ensuring accurate records.- Follow up with customers on outstanding issues and escalate complex matters to appropriate departments when necessary.- Oversee troubleshooting and repairs of medical devices, providing technical guidance to the team.- Collect and analyze customer feedback to identify improvement areas and contribute to new support strategies.- Assist with administrative tasks and day-to-day operations to maintain efficiency across the team.

No. of vacancy: 01

Experience: 4-6 years

Job Type: Full-time

Skills That Define Success:

- Bachelor's degree or equivalent experience- Experience in customer success- Strong written and verbal communication skills- Detail oriented and analytical- Demonstrated ability to increase customer satisfaction

Why You'll Love It Here:

- Competitive compensation package, upto ₹6 LPA, commensurate with experience.- Work in a collaborative environment alongside a visionary team committed to making a meaningful impact.- Lead diverse, innovative projects that tap into your creativity & expertise.- Comprehensive Mediclaim Coverage and Term Insurance for your well-being.- Robust Employee Reward Policy.- Enjoy half-day Saturdays for a better work-life balance.- Participate in weekly engagement and professional development programs.- Benefit from the Employee Referral Rewards Program.

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