Customer Support Executive

6 months ago


Ahmedabad, India Synergy Resource Solutions Full time

We are Hiring for our Client Company established in April 2019, a leading E-Commerce Marketing Agency in the field of Amazon Marketing & Digital Marketing & have employee strength of 15 Persons.

**Position**: Customer Support Executive

**Qualification**: Any Graduate

**Gender**: Any

**Work Timing**: 10:30 to 7:30 PM ( Monday to Friday), Saturday: Half day, Weekly Off on Sunday.

**Experience**: 1 - 1.5 years experience as a Customer Support Assistant

**Salary Range**: 20K - 30K

Our client is looking for a Customer Support Assistant to assist their customers with technical problems when using their products and services.

Their product line is technical and they require someone who can learn the functionality quickly and address the customer query and troubleshoot technical issues.

**A customer Support Specialist's responsibilities include**:
- Resolving customer queries.

Recommending solutions.

Guiding product users through features and functionalities

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Excellent interpersonal and written and oral communication skills - English.

Possesses excellent product knowledge to enhance customer support.

Ability to learn fast and work alone.

Computer skills especially Microsoft Office & tools.

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Planning the standardization of service delivery.

Monitoring the work of individual representatives and of the team.

Providing feedback to the management.

Maintaining a pleasant working environment for the team.

If interested, Please share your updated resume with details of your present salary, expectations & notice period.



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