CAVITAK | Customer Service Team Lead | ahmedabad

4 weeks ago

ahmedabad, India CAVITAK Full time

Be a part of People's Company and kick start your career and decide "What's Your Next." Cavitak is a Value Added Technology Distribution Company, our Head Office is situated in Ahmedabad, Gujarat and our valuable team is in PAN India. Our work is divided into various verticals and distribution is our major vertical.


Responsibilities:

  • Lead and motivate a team to meet performance and customer satisfaction goals.
  • Conduct 1-2-1 sessions and team meetings to address performance and development.
  • Manage daily activities, ensuring SLAs are achieved and risks are mitigated.
  • Ensure team training and development plans are up-to-date.
  • Support business targets by fostering a performance-driven culture.
  • Handle escalations and report issues to senior management.


Requirements:

  • 2+ years of experience as a Team Manager in a contact centre.
  • Strong leadership, coaching, and communication skills.
  • Experience in customer service and managing escalations.
  • Energetic, creative, and solution-oriented.

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