Senior Operations Executive

1 month ago

Kolkata, India CLIRNET Full time
Sr. Operations Executive

Job Title: Operations SpecialistLocation: Kolkata

Overview:

We are seeking a dynamic and experienced Senior Operations Specialist to join our growing team and take charge of DocTube's (doctube.com) operations. As the Operations Specialist, you will play a crucial role in ensuring the seamless functioning of the platform, optimizing processes, and driving efficiency to enhance the overall user experience.

Responsibilities:

Content Management:

Oversee the end-to-end content management process, ensuring accurate and timely upload, categorization, and metadata enrichment of video content.Quality Assurance:

Develop and implement QA & QC processes to ensure the integrity of the video content and platform functionality by monitoring key performance indicators to track and improve content and operational quality.User Experience Enhancement:

Collaborate with the product team to identify and implement features that enhance the user experience on the video-based website.Vendor Management:

Manage relationships with third-party vendors and service providers to ensure seamless integration and performance.Data Analysis and Reporting:

Generate regular reports and actionable insights to guide decision-making processes.Compliance and Risk Management:

Identify and mitigate operational risks to ensure the security and stability of the video-based website.Technology Integration:

Evaluate and implement new tools and software to enhance efficiency and creative capabilities.Process Optimization:

Analyze and optimize operational workflows to streamline processes, improve efficiency, and work towards automation of processes.

Essential Skills:Excellent analytical and problem-solving abilities.Familiarity with content management systems and online platform operations.Solid understanding of quality assurance processes and best practices.Effective communication and negotiation skills.Ability to thrive in a fast-paced, dynamic environment.

Qualifications:Proven experience of at least 3-5 yrs in operations management, preferably in the online video content industry / digital mediaBachelor's degree in Science, Business Administration, Operations Management, or a related field.

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