Operations Executive

4 days ago

Kolkata, India ePayhub Full time

Company Description


Were a close-knit startup with a team of ten, working from multiple locations. We are seeking a dynamic individual who thrives on learning, embraces challenges, and is adaptable to various roles as we continue to grow. If you are someone who values growth and is comfortable with a small team setting, wed love to connect with you.


ePayhub is a B2C payments app that helps retail customers pay their fees and bills using credit products. We are also working towards facilitating loans, the entire utility payment suite.



Role Description: Operations Executive (0 to 1 year experience)


ePayhub is seeking dedicated and dynamic Operations Executives to join our team in Hyderabad. This full-time, on-site role involves overseeing key aspects of customer service and operational efficiency, ensuring a seamless experience for our users. The Operations Executive will be responsible for:



Key Responsibilities:



  • KYC Verification: Assisting with the verification of customer identities and ensuring compliance with Know Your Customer (KYC) requirements.
  • Responding to Customer Inquiries: Addressing customer queries efficiently and professionally through various communication channels, including chat, email, and phone calls.
  • Coordinating Across Teams: Collaborating with internal teams to resolve customer issues, ensuring swift and effective solutions.
  • Providing Feedback for Product Improvement: Gathering insights from customer interactions and offering constructive feedback to relevant teams for continuous product development and enhancement.

We are seeking a proactive, solution-driven individual with excellent communication skills to help us enhance both our customer service and product offerings.


Qualifications:

  • Exceptional organizational and multitasking abilities.
  • Strong communication and interpersonal skills.
  • Proficiency in English and Hindi.
  • Strong problem-solving skills with a keen attention to detail.
  • Ability to effectively coordinate with multiple teams.


Note: Freshers with the required skills are encouraged to apply.

Compensation: The offered CTC is 2 Lakhs per annum. Candidates expecting a higher salary package need not apply.


Shift Requirements:

  • Willingness to work in shifts:
  • 1st Shift: 7 AM to 4 PM
  • 2nd Shift: 4 PM to 12 AM
  • Work-from-home option is available for the 2nd shift (4 PM to 12 AM).


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