Senior Operations Manager

4 days ago


Kolkata, West Bengal, India Gear Inc Full time
About Gear Inc

Gear Inc is a dynamic and forward-thinking company that values innovation, teamwork, and excellence. As a leading player in the industry, we are committed to delivering exceptional results and exceeding customer expectations.

Job Overview

We are seeking an experienced Assistant Operations Manager to join our team in Kolkata, India. The successful candidate will be responsible for overseeing the day-to-day operations of the business, ensuring seamless execution of processes, and driving growth through strategic decision-making.

Key Responsibilities
  • Lead a high-performing team of operations staff to achieve business objectives.
  • Develop and implement process improvements to enhance productivity, efficiency, and quality.
  • Maintain strong relationships with clients through effective communication and issue resolution.
  • Monitor and analyze key performance indicators (KPIs) to inform data-driven decisions.
  • Collaborate with cross-functional teams to drive business growth and expansion.
Requirements

To be successful in this role, you will need:

  • At least 2 years of experience in a senior leadership or management position within a BPO setup.
  • Fluency in English (C1 level or higher).
  • A proven track record of meeting and delivering targets and commitments.
  • Excellent verbal and written communication skills, with the ability to express ideas clearly and concisely.
  • Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.
What We Offer

In return for your expertise and dedication, we offer:

  • An attractive salary: ₹250,000 - ₹350,000 gross/month + bonus + allowance.
  • A comprehensive health insurance package.
  • A fun and professional working environment.
  • Ongoing training and development opportunities.


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