Senior Operations Manager

4 days ago


Kolkata, West Bengal, India NTT DATA Full time

About the Role

The Senior Operations Manager - Critical Facilities will be responsible for overseeing the day-to-day operations, maintenance, and improvements to the physical infrastructure of our data center. This role provides training, expertise, and experience to their critical facilities operations/maintenance team(s). Regular attendance is essential for satisfactory performance.

This senior-level position is accountable for supervising teams, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key Responsibilities:

  • Supervise Data Center Technicians and Facilities Technicians to ensure optimal uptime and customer satisfaction.
  • Operate and maintain the data center in accordance with local, state, and federal regulations, including fire, health, and life safety codes.
  • Task out work assignments for the CFOps team to comply with all applicable requirements.
  • Ensure effective daily operations and maintenance scheduling of non-critical and critical maintenance tasks.
  • Analyze data center equipment to maximize effectiveness, efficiency, safety, cost, and longevity.
  • Conduct in-depth training sessions with Data Centre Technicians on equipment, procedures, and processes; manage and maintain training documentation.
  • Ensure the data center operates at maximum efficiency, analyzing existing conditions, recommending new technologies, and improving overall efficiency while maintaining budget expectations.
  • Collaborate with customers to provide successful installs that exceed expectations.
  • Supervise the safety and well-being of all CFOps team members.
  • Responsible for shift assignments, timekeeping review and approval, and PTO approval for assigned team members.
  • Develop and review Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Standard Method of Procedure (SMPs).
  • Perform other duties as assigned.

Knowledge and Attributes:

  • Background in electrical and mechanical systems design review, layout, installation, commissioning, and operations.
  • Knowledge of low-voltage systems, including fire, security, and PLCs.
  • Awareness of NFPA Electrical, Fire, and Life Safety and building codes.
  • Familiarity with NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues.
  • Experience with industrial safety best practices, such as lockout/tag out and arc flash protection.
  • Ability to rapidly learn and use PC-based integrated critical monitoring systems.
  • Developing supervisor skills.
  • Excellent communication skills, both written and oral.
  • Hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical & electrical systems.
  • Solid proficiency in MS Office Suite (Word, Excel, PowerPoint, Project).
  • Ability to train electrical and mechanical teams on systems and procedures.
  • Capacity to analyze and solve problems logically.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Engineering or similar field required.

Required Experience:

  • Solid experience in data center and/or critical facilities.
  • Moderate level experience managing and motivating critical facilities operations and maintenance teams.

About NTT DATA

NTT DATA is a leading global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest $3.6 billion annually in R&D to help clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and AI, industry solutions, and application development, infrastructure, and connectivity.

Estimated Salary:$120,000 - $150,000 per year, depending on location and experience.



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