Senior Operations Manager
4 days ago
About the Role
The Senior Operations Manager - Critical Facilities will be responsible for overseeing the day-to-day operations, maintenance, and improvements to the physical infrastructure of our data center. This role provides training, expertise, and experience to their critical facilities operations/maintenance team(s). Regular attendance is essential for satisfactory performance.
This senior-level position is accountable for supervising teams, fostering a collaborative and innovative team culture focused on achieving operational excellence.
Key Responsibilities:
- Supervise Data Center Technicians and Facilities Technicians to ensure optimal uptime and customer satisfaction.
- Operate and maintain the data center in accordance with local, state, and federal regulations, including fire, health, and life safety codes.
- Task out work assignments for the CFOps team to comply with all applicable requirements.
- Ensure effective daily operations and maintenance scheduling of non-critical and critical maintenance tasks.
- Analyze data center equipment to maximize effectiveness, efficiency, safety, cost, and longevity.
- Conduct in-depth training sessions with Data Centre Technicians on equipment, procedures, and processes; manage and maintain training documentation.
- Ensure the data center operates at maximum efficiency, analyzing existing conditions, recommending new technologies, and improving overall efficiency while maintaining budget expectations.
- Collaborate with customers to provide successful installs that exceed expectations.
- Supervise the safety and well-being of all CFOps team members.
- Responsible for shift assignments, timekeeping review and approval, and PTO approval for assigned team members.
- Develop and review Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Standard Method of Procedure (SMPs).
- Perform other duties as assigned.
Knowledge and Attributes:
- Background in electrical and mechanical systems design review, layout, installation, commissioning, and operations.
- Knowledge of low-voltage systems, including fire, security, and PLCs.
- Awareness of NFPA Electrical, Fire, and Life Safety and building codes.
- Familiarity with NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues.
- Experience with industrial safety best practices, such as lockout/tag out and arc flash protection.
- Ability to rapidly learn and use PC-based integrated critical monitoring systems.
- Developing supervisor skills.
- Excellent communication skills, both written and oral.
- Hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical & electrical systems.
- Solid proficiency in MS Office Suite (Word, Excel, PowerPoint, Project).
- Ability to train electrical and mechanical teams on systems and procedures.
- Capacity to analyze and solve problems logically.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Engineering or similar field required.
Required Experience:
- Solid experience in data center and/or critical facilities.
- Moderate level experience managing and motivating critical facilities operations and maintenance teams.
About NTT DATA
NTT DATA is a leading global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest $3.6 billion annually in R&D to help clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and AI, industry solutions, and application development, infrastructure, and connectivity.
Estimated Salary:$120,000 - $150,000 per year, depending on location and experience.
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